Field Technology Support Specialist

Kodiak Gas Services•The Woodlands, TX

3d•Hybrid

About The Position

The Field Technology Support Specialist serves as a critical bridge between IT and field operations, driving adoption of enterprise systems (e.g., IFS Cloud) across operations and supply chain teams. This role is responsible for hands-on training, on-site user support, and ensuring employees fully leverage system capabilities to improve operational efficiency, data quality, and business outcomes.

Requirements

Bachelor’s degree in Information Systems, Supply Chain, Business, or related field (or equivalent experience)
1 – 3+ years of experience in operations, supply chain, or enterprise system support
Experience with ERP systems (IFS Cloud preferred)
Strong understanding of operations and supply chain workflows
Ability to translate technical functionality into practical, user-friendly guidance
Excellent communication and interpersonal skills across all levels of the organization
Proven ability to train and influence users in a field-based environment
Strong problem-solving and troubleshooting skills
Self-starter with ability to work independently and manage multiple priorities
Willingness to travel to field locations (as needed) – 50% of time.
Ability to work in both office and operational/field environments

Responsibilities

Drive adoption of new system functionality across Operations and Supply Chain teams
Partner with business stakeholders to understand workflows and align system usage to operational needs
Identify adoption gaps and develop targeted strategies to improve system utilization
Act as the “voice of the user” to IT and product teams for continuous improvement
Design and deliver role-based training programs (in-person and virtual)
Conduct onboarding training for new hires and refresher training for existing employees
Develop training materials, job aids, and quick reference guides
Translate technical system functionality into clear, practical business processes
Provide hands-on, on-site system support at field locations and operational hubs
Troubleshoot user issues related to system transactions, workflows, and data entry
Support critical business processes (e.g., work orders, inventory, service contracts, invoicing)
Serve as an escalation point for system-related operational issues
Identify inefficiencies in current processes and recommend system-driven improvements
Collaborate with IT and business teams on enhancements and new functionality rollout
Participate in system testing and validation for new features and releases
Support change management activities associated with system updates
Promote best practices for data entry and system usage
Monitor and address data integrity issues within operational processes
Ensure compliance with company policies and system governance standards