Technician II Client Services
About The Position
Responsible for delivering technical support and assistance to clients and customers regarding technical products and services. The role troubleshoots issues, provides guidance, and resolves technical inquiries to support customer satisfaction. It provides desktop support and equipment deployment services in clinical, academic, and corporate settings, responds to support requests, diagnoses technical problems, and facilitates communication between clients and technical teams. The position also fosters client relationships, enhances the user experience, and supports effective use of technology solutions.
Requirements
- High school diploma or GED.
- Three years of related work experience.
- Apply logical steps to resolve technical issues and escalate when necessary.
- Strong interpersonal skills to provide a positive support experience.
- Understanding of ticketing systems, such as ServiceNow, and workflow documentation.
- Ability to handle evolving technologies and processes, such as Citrix VDI desktop testing and FlexTG printer deployments.
- General awareness of IP addressing, connectivity troubleshooting, and basic network protocols.
Responsibilities
- Resolve escalated desktop, application, and connectivity issues.
- Perform software deployments, updates, and patching.
- Document solutions and contribute to the IT knowledge base.
- Provide training and guidance to junior technicians.
- Communicate effectively with end-users to ensure clarity and satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
