Client Services Technician II

Abbott Laboratories • Atlanta, GA

4d • $27 - $53 • Onsite

About The Position

Abbott is seeking a Client Services Technician responsible for desktop support at a manufacturing location. The role supports a wide range of computers and peripherals and is onsite at an Abbott location in Georgia; it is not remote. The technician handles routine and non-routine desktop issues and requests, works with limited supervision, and may have on-call responsibilities.

Requirements

• Minimum of 2 years of experience providing customer-facing desktop support.
• Good customer service skills.
• Ability to work with limited supervision.
• Basic knowledge of servers and infrastructure.

Nice To Haves

• Manufacturing support experience.
• Specialized knowledge of applications or Abbott processes and practices.

Responsibilities

• Monitor an individual queue and resolve routine and non-routine desktop issues and requests.
• Escalate issues as appropriate and serve as a technical escalation point.
• Maintain a high level of customer satisfaction.
• Comply with desktop group practices and procedures.
• Update ITSM and other data repositories promptly and as appropriate.
• Identify technical and process issues and recommend improvements.
• Achieve target ticket volumes and ticket resolution levels.
• Coordinate with other support towers for onsite physical support as needed.
• Comply with applicable corporate policies and procedures.
• Maintain productive relationships with peers, IT management, and clients whose issues are being addressed.
• Complete tasks assigned through the ITSM system or by a supervisor.

Benefits

• Career development opportunities with an international company.
• Eligible employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor's degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed