Technician II Client Services

Lehigh Valley Health Network•Allentown, PA

4d•Onsite

About The Position

The Technician II Client Services provides technical support and assistance to clients and customers using technical products and services. The role troubleshoots technical issues, provides guidance, resolves inquiries, and delivers desktop support and equipment deployment services in clinical, academic, and corporate settings. It responds to support requests, diagnoses technical problems, offers solutions, and helps coordinate communication between clients and technical teams to promote customer satisfaction and effective use of technology. The position works onsite at Lehigh Valley Hospital–Cedar Crest on a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. and is designated as a day shift.

Requirements

High school diploma or GED.
Three years of related work experience.
Apply logical steps to resolve technical issues and escalate when necessary.
Strong interpersonal skills to provide a positive support experience.
Understanding of ticketing systems such as ServiceNow and workflow documentation.
Ability to handle evolving technologies and processes, including Citrix VDI desktop testing and FlexTG printer deployments.
General awareness of IP addressing, connectivity troubleshooting, and basic network protocols.

Responsibilities

Resolve escalated desktop, application, and connectivity issues.
Perform software deployments, updates, and patching.
Document solutions and contribute to the IT knowledge base.
Provide training and guidance to junior technicians.
Communicate effectively with end-users to ensure clarity and satisfaction.
Respond to technical support requests, diagnose problems, provide solutions, and facilitate communication between clients and technical teams.
Provide desktop support and equipment deployment services in clinical, academic, and corporate settings.

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