Client Services Technician II

Abbott • Atlanta, GA

2d • Onsite

About The Position

Abbott is seeking a Client Services Technician to provide desktop support at a manufacturing location. The role supports a wide range of computers and peripherals, resolving routine and non-routine desktop issues and requests while maintaining a high level of customer satisfaction. This is an onsite position at an Abbott location in Georgia, not a remote opportunity. The position may include on-call responsibilities.

Requirements

• At least 2 years of experience providing customer-facing desktop support.
• Good customer service skills.
• Ability to work with limited supervision.
• Basic knowledge of servers and infrastructure.

Nice To Haves

• Manufacturing support experience.
• Specialized knowledge of applications or Abbott processes and practices.

Responsibilities

• Monitor an individual queue and resolve routine and non-routine desktop issues and requests.
• Escalate issues as appropriate and serve as a technical escalation point.
• Maintain a high level of customer satisfaction.
• Follow desktop group practices and procedures.
• Update ITSM and other data repositories accurately and in a timely manner.
• Identify technical and process issues and recommend improvements.
• Meet target ticket volumes and ticket resolution levels.
• Coordinate with other support towers for onsite physical support as needed.
• Comply with applicable corporate policies and procedures.
• Maintain productive relationships with IT peers and management and with clients whose issues are being handled.
• Complete tasks assigned through the ITSM system or directed by a supervisor.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor's degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed