Client Services Technician II

Washington County, Oregon•Hillsboro, OR

11d•Onsite

About The Position

The Washington County Sheriff's Office is seeking a Client Services Technician II for its Data, Analysis, and Technical Assistance (DATA) unit. The position provides specialized customer service related to the routine operation and maintenance of personal and networked computer hardware and software applications. It installs, maintains, and troubleshoots operational issues with individual or networked computer workstations, printers, and software applications. The position primarily works within the Washington County Jail and Law Enforcement Center (LEC), and may work at other Sheriff's Office locations as needed. The Sheriff's Office is a full-service law enforcement agency serving urban and rural areas of Washington County, Oregon. It provides public safety services, operates the county's only jail, and serves some cities on a contract basis.

Requirements

One year or 45 credits of college-level coursework in computer science or a closely related field, and two years of experience providing computer hardware and software support; or a major industry certification for desktop support practices and two years of such experience; or three years of experience providing computer hardware and software support.
Knowledge of computer and network hardware and software maintenance, networking essentials, peripheral equipment, data processing terminology and methodology, modern office procedures, and effective customer service practices.
Ability to translate technical solutions into user-friendly language and patiently troubleshoot problems with users at all levels.
Must possess a valid driver's license and have an acceptable driving record under Washington County policy.
Must pass a post-offer drug screen and a thorough Sheriff's Office background investigation.

Responsibilities

Provide customer service related to routine operation and maintenance of personal and networked computer hardware and software applications.
Install, maintain, and troubleshoot Sheriff's Office computer workstations, printers, and software applications.
Identify, coordinate, and implement solutions to computer hardware and software operational problems.
Explain technical solutions in user-friendly language and patiently assist users during troubleshooting.
Establish cooperative working relationships with individuals and groups, including members of the public, coworkers, and vendors.
Communicate effectively orally and in writing.