Client Services Technician II
About The Position
The Washington County Sheriff's Office is seeking a Client Services Technician II within the Law Enforcement Center (LEC) and Washington County Jail. The role provides specialized customer service related to the routine operation and maintenance of personal and networked computer hardware and software applications. The technician installs, maintains, and troubleshoots operational issues with Sheriff's Office individual or networked personal computer workstations, printers, and software applications. The position is part of the Data, Analysis, and Technical Assistance (DATA) unit. It will primarily operate within the Washington County Jail, LEC, and other Sheriff's Office locations as needed. The Washington County Sheriff's Office is a full-service law enforcement agency serving urban and rural areas of Washington County, Oregon.
Requirements
- One year or 45 credits of college-level coursework in computer science or a closely related field, and two years of experience providing computer hardware and software support; OR a major industry certification for desktop support practices and two years of computer hardware and software support experience; OR three years of computer hardware and software support experience.
- Knowledge of maintaining network and computer hardware and software applications, including networking essentials and peripheral equipment.
- Knowledge of data processing terminology and methodology, modern office procedures, and effective customer-service practices.
- Ability to establish and maintain cooperative working relationships with individuals and groups from diverse backgrounds, including members of the public, coworkers, and vendors.
- Ability to communicate effectively orally and in writing.
- Must possess a valid driver's license and have an acceptable driving record per Washington County policy.
- Must pass a post-offer drug screen.
- Must pass a thorough Sheriff's Office background investigation.
Responsibilities
- Provide specialized customer service for routine operation and maintenance of personal and networked computer hardware and software applications.
- Install, maintain, and troubleshoot Sheriff's Office computer workstations, printers, and software applications.
- Identify, coordinate, and implement resolutions to computer software and hardware operational problems.
- Explain technical solutions in user-friendly language and patiently assist users during troubleshooting.
Benefits
- Employee development opportunities
- Benefits and wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
