Technician I, Field Ops - Residential

Ezee Fiber•Houston, TX

7d•Onsite

About The Position

Ezee Fiber is seeking a skilled, customer-focused residential field technician to install and activate fiber services at customer premises. The role focuses on quality service delivery and customer satisfaction and is suited to someone who wants to develop technical skills in a fast-paced environment. The technician handles assigned work orders, maintains tools and fiber-component inventory, educates customers about fiber technology, and follows safety protocols and company policies while working in the field. The position requires daily travel to assigned territories, up to 30% of the time within a 10-mile radius. Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.

Requirements

High school diploma or equivalent.
At least six months to two years of experience or training in fiber splicing and troubleshooting.
Basic understanding of fiber optic systems and customer premise equipment.
Strong attention to detail and willingness to learn.
Ability to work outdoors in various weather conditions and perform physical tasks.
Good communication skills and a team-oriented mindset.
Valid driver's license and clean driving record.
Flexibility to work evenings, weekends, and holidays, and to be on call as needed.
Ability to meet the role's physical and outdoor requirements, including standing, walking, bending, stooping, and kneeling for extended periods; handling objects up to 20 pounds outdoors; and wearing required PPE.
Must be legally authorized to work in the United States and not require current or future employment visa sponsorship.

Nice To Haves

Technical certifications in fiber optics.

Responsibilities

Install fiber services at customer homes, including termination, splicing, and testing.
Install, configure, and troubleshoot Customer Premise Equipment (CPE).
Manage work orders independently, meet SLAs, and document job details.
Perform splicing and identify faults using fiber loss testing.
Maintain inventory of tools and fiber components.
Provide professional service and educate customers on fiber technology.
Follow safety protocols and company policies during field operations.
Travel daily to assigned territories, up to 30% of the time within a 10-mile radius.