Technician C - FT-208

GREASE MONKEY INTERNATIONAL•Janesville, WI

7d•Onsite

About The Position

Technician C performs most assigned mechanical tasks, including brake and rotor work, fluid exchanges, oil changes, transmission and differential services, cooling system maintenance, tire repair and replacement, and additional services such as replacing wiper blades and air filters. The position requires average mechanical knowledge and includes communicating with customers to educate them about necessary preventive vehicle maintenance. Additional duties may include courtesy services and tire services. Compensation is hourly with a company-standard commission percentage. The technician completes work orders efficiently and accurately according to supervisory direction and factory standards; diagnoses vehicle problems; inspects vehicles for additional safety or service needs; documents work performed and recommended; and road-tests vehicles as needed. The role also involves keeping customer vehicles and shop areas clean, maintaining store-owned tools and manuals, following applicable regulations and company procedures, operating equipment safely, reporting safety issues, and participating in company-sponsored training.

Requirements

At least two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine tickets, notes, and other correspondence.
Ability to effectively present information and respond to customer questions.
Valid driver's license.
State Emission Certification, if applicable in the state.
State Vehicle Inspector Certification, if applicable in the state.
Have a toolbox and tools on site sufficient to perform the majority of services the technician is qualified to perform.
Sign a contract with the uniform policy and procedure plan.
Ability to work in cramped spaces, including beneath a jacked-up automobile or in a lower bay.
Upper-body strength and stamina to use hand tools such as hammers and wrenches and ensure fasteners are properly secured.
Fine motor skills for working with small fasteners such as nuts, bolts, and washers.
Ability to read diagrams, manuals, and emails, and to work with color-coded wiring.
Ability to work in fluctuating and sometimes extreme weather temperatures.

Responsibilities

Perform assigned mechanical work, including brakes, rotors, fluid exchanges, oil changes, transmission and differential services, cooling system maintenance, tire repair and replacement, and additional vehicle services.
Communicate with customers and educate them about necessary preventive vehicle maintenance.
Complete repair orders efficiently and accurately in accordance with supervisory direction and factory standards.
Diagnose vehicle problems based on customer complaints and inspections.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Partner with the Center Manager when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended.
Road-test vehicles as needed.
Keep customers' vehicles clean and promptly notify the manager of damage affecting a vehicle's appearance or condition.
Keep shop areas neat, clean, and organized.
Maintain and account for store-owned tools and manuals, returning them to their proper place and condition.
Comply with federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know requirements, as well as company procedures and rules.
Operate tools and equipment safely and report safety issues immediately to management.
Participate in organization-sponsored training programs.
Perform other tasks as assigned.