Assistant Manager - FT-208
About The Position
FullSpeed Automotive is a multi-brand automotive service platform with locations nationwide. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure the team provides fast, friendly, high-quality automotive service in a safe, clean, and well-run location. The role is hands-on, with work across the service bay, front counter, and back office, and can serve as a developmental step toward store leadership. The Assistant Manager leads by example, supports and develops team members, assists customers, and helps maintain store operations, service quality, and safety. The position may lead the location when the Store Manager is absent.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver's license and clean driving record.
- Ability to stand for extended periods and lift up to 50 pounds as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s) or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
- Assist with scheduling team members to ensure coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment reflecting FullSpeed Automotive's values.
- Greet customers, explain services, and ensure customer visits reflect the company's commitment to speed, quality, and trust.
- Recommend additional services based on manufacturer guidelines and vehicle needs.
- Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
- Support efforts to build repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory of parts, fluids, and supplies and place orders as directed by the Store Manager.
- Keep shop and customer areas clean, organized, and presentable.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Assist with tracking daily sales, productivity, and key performance metrics.
- Help ensure services are performed correctly and safely in accordance with brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote safe procedures for equipment use, chemical handling, and shop safety.
- Help identify and address maintenance needs for shop equipment and facilities.
- Perform other job-related duties or follow other job-related instructions requested by a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
