Technician B - FT 8137

GREASE MONKEY INTERNATIONAL•Garland, TX

7d•Onsite

About The Position

Technician B performs most assigned mechanical tasks, including brake and rotor work, fluid exchanges, oil changes, transmission and differential service, cooling-system maintenance, tire repair and replacement, and other services such as replacing wiper blades and air filters. The role requires communicating with customers and educating them about necessary preventive vehicle maintenance. Additional duties may include courtesy services and tire services. Compensation consists of an hourly rate and a company-standard commission percentage. The Technician B performs repair-order work efficiently and accurately according to supervisory direction and factory standards. The position handles more complex repairs and diagnostics than a Technician C, including electrical systems and minor engine work; works independently on most tasks; may begin training Technician C staff; and assists Technician A with complex repairs and diagnosis. The role also includes diagnosing vehicle problems, inspecting vehicles for additional safety or service needs, documenting work performed and recommended, and road-testing vehicles as needed. The Technician B helps keep customer vehicles and shop areas clean and organized, maintains and accounts for store-owned tools and manuals, follows applicable regulations and company procedures, operates equipment safely, reports safety issues, and participates in company-sponsored training. The position requires the technician to supply a toolbox and tools sufficient for most services they are qualified to perform and to sign the company uniform policy and procedure plan.

Requirements

At least three years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine tickets, notes, and other correspondence.
Ability to effectively present information and respond to customer questions.
Valid driver's license.
State Emission Certification if applicable in the state.
Provide a toolbox and tools on site sufficient to perform the majority of services the technician is qualified to perform.
Sign the company uniform policy and procedure plan.
Ability to work in cramped spaces, including beneath a raised vehicle or in a lower bay.
Upper-body strength and stamina to use hand tools such as hammers and wrenches and properly secure fasteners.
Fine motor skills to work with small fasteners such as nuts, bolts, and washers.
Vision sufficient to read diagrams, manuals, and emails and work with color-coded wiring.
Ability to work in fluctuating and sometimes extreme weather temperatures.

Nice To Haves

Current ASE Certifications are a significant plus.
State Vehicle Inspector Certification if applicable in the state.

Responsibilities

Perform assigned repair-order work efficiently and accurately in accordance with supervisory direction and factory standards.
Perform mechanical services including brakes, rotors, fluid exchanges, oil changes, transmission and differential work, cooling-system maintenance, tire repair and replacement, and additional services such as wiper blades and air filters.
Perform more complex repairs and diagnostics than a Technician C, including work on electrical systems and minor engine work.
Work independently on most tasks, assist Technician A with complex repairs and diagnosis, and potentially begin training Technician C staff.
Repair brakes, provide A/C services, and work on transmissions, power steering, suspension, and other systems.
Diagnose vehicle problems based on customer complaints and inspections.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Partner with the Center Manager when additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended.
Road-test vehicles as needed.
Communicate with customers and educate them about necessary preventive vehicle maintenance.
Keep customers' vehicles clean and immediately notify the manager of damage that changes a vehicle's appearance or condition.
Keep shop areas neat, clean, and organized.
Maintain and account for store-owned tools and manuals, returning them to the proper place and condition.
Comply with applicable federal, state, and local regulations, company SOPs, guidelines, and rules, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and report safety issues immediately to management.
Participate in organization-sponsored training programs and perform other assigned tasks.