Technician B - FT-8050

GREASE MONKEY INTERNATIONAL•Edmond, OK

8d•Onsite

About The Position

Technician B performs a broad range of automotive maintenance and repair tasks, including brakes, rotors, fluid exchanges, oil changes, transmission and differential work, cooling system maintenance, tire repair and replacement, and additional services such as replacing wiper blades and air filters. The role requires average mechanical knowledge and includes more complex repairs and diagnostics than those performed by a Tech C, such as electrical systems and minor engine work. Technicians can work independently on most tasks, may begin training Tech C technicians, and assist Tech A technicians with complex repairs and diagnosis. Technician B communicates with customers about necessary preventive maintenance, diagnoses vehicle problems, inspects vehicles for additional safety or service needs, and documents work performed and recommended. Pay includes an hourly rate and a company-standard commission percentage. The position requires a toolbox and tools on site, and the employee must sign a contract concerning the uniform policy and procedure plan.

Requirements

Three or more years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine tickets, notes, and other correspondence.
Ability to present information effectively and respond to customer questions.
Valid driver’s license.
Tools and a toolbox on site sufficient to perform the majority of services the employee is qualified to perform.
Sign a contract concerning the uniform policy and procedure plan.
Ability to work in cramped spaces, including underneath a jacked-up automobile or in a lower bay.
Upper-body strength and stamina to use hand tools such as hammers and wrenches and properly secure fasteners.
Fine motor skills for working with small fasteners such as nuts, bolts, and washers.
Vision sufficient to read diagrams, manuals, and emails, and to work with color-coded wiring.
Ability to work in fluctuating and sometimes extreme weather temperatures.

Nice To Haves

Current ASE certifications are a significant plus.
State Emission Certification, if applicable in the state.
State Vehicle Inspector Certification, if applicable in the state.

Responsibilities

Perform assigned work efficiently and accurately according to supervisory direction and factory standards.
Perform maintenance and repairs including brakes, A/C services, transmissions, power steering, suspension, tires, cooling systems, and other assigned services.
Perform more complex repairs and diagnostics than a Tech C, including electrical systems and minor engine work.
Work independently on most tasks, assist Tech A technicians with complex repairs and diagnosis, and potentially begin training Tech C technicians.
Communicate with customers and educate them about necessary preventive vehicle maintenance.
Diagnose vehicle problems based on customer complaints and inspection.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Partner with the Center Manager when additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended.
Road-test vehicles as needed.
Keep customers’ cars clean and notify the manager immediately of any damage that changes a vehicle’s appearance or condition.
Keep shop areas neat, clean, and organized.
Maintain and account for store-owned tools and manuals, returning them to the proper place and condition.
Comply with applicable federal, state, and local regulations, company SOPs, guidelines, and rules, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and report safety issues to management immediately.
Participate in organization-sponsored training programs.
Perform other tasks as assigned.