Technician B - FT 2000

GREASE MONKEY INTERNATIONAL•Cumming, GA

8d•Onsite

About The Position

Technician B performs a broad range of automotive maintenance, repairs, and diagnostics, including brakes, rotors, fluid exchanges, oil changes, transmission and differential work, cooling-system maintenance, tire repair and replacement, and additional services such as wiper blades and air filters. The role requires average mechanical knowledge and includes communicating with customers about necessary preventive maintenance. Technicians are paid an hourly rate plus a commission percentage standard across the company. The technician completes repair-order work efficiently and accurately under supervisory direction and factory standards. They handle more complex repairs and diagnostics than a Tech C, including electrical systems and minor engine work, work independently on most tasks, may begin training Tech C technicians, and assist Tech A technicians with complex repairs and diagnoses. Additional work includes diagnosing customer-reported vehicle problems, inspecting vehicles for safety or service needs, documenting work performed and recommended, and road testing vehicles as needed. The role also involves keeping customer vehicles and shop areas clean and organized; maintaining and accounting for store-owned tools and manuals; following applicable regulations, safety rules, and company procedures; and participating in company-sponsored training. Candidates need the tools required to perform most services they are qualified for, including a toolbox kept on site, and must sign the company uniform policy and procedure plan.

Requirements

Three or more years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine tickets, notes, and other correspondence.
Ability to present information effectively and respond to customer questions.
Valid driver's license.
Tools needed to perform the majority of services the technician is qualified to perform, including a toolbox kept on site.
Ability to work in cramped spaces, including underneath a jacked-up automobile or in a lower bay.
Upper-body strength and stamina to use hand tools such as hammers and wrenches and properly secure fasteners.
Fine motor skills to work with small fasteners such as nuts, bolts, and washers.
Ability to read diagrams, manuals, and emails; some work involves color-coded wiring.
Ability to work in fluctuating and sometimes extreme weather temperatures.
Must sign a contract with the company's uniform policy and procedure plan.

Nice To Haves

Current ASE certifications are a major plus.
State Emission Certification, if applicable in the state.
State Vehicle Inspector Certification, if applicable in the state.

Responsibilities

Perform repair-order work efficiently and accurately in accordance with supervisory direction and factory standards.
Perform automotive services and repairs, including brakes, rotors, fluid exchanges, oil changes, transmissions, differentials, cooling systems, tires, A/C services, power steering, and suspension repairs.
Perform more complex repairs and diagnostics than a Tech C, including electrical-system work and minor engine work.
Work independently on most tasks, assist Tech A with complex repairs and diagnoses, and potentially begin training Tech C technicians.
Diagnose vehicle problems based on customer complaints and inspections.
Inspect assigned vehicles to determine whether additional safety or service work is needed or recommended.
Partner with the Center Manager when additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended, and road-test vehicles as needed.
Communicate with customers and educate them about necessary preventive vehicle maintenance.
Keep customers' cars clean and promptly notify the manager of damage that changes a vehicle's appearance or condition.
Keep shop areas neat, clean, and organized.
Maintain and account for store-owned tools and manuals, returning them to their proper places in the condition received.
Comply with applicable federal, state, and local regulations and company procedures, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and immediately report safety issues to management.
Participate in organization-sponsored training programs and perform other assigned tasks.