Technician A - FT 2004

GREASE MONKEY INTERNATIONAL•Cumming, GA

1d•Onsite

About The Position

Technician A performs a wide range of automotive maintenance, diagnostics, and repairs, including brakes, rotors, fluid exchanges, oil changes, transmissions, differentials, cooling systems, tires, and additional services. The role requires above-average mechanical knowledge and includes more complex repairs and diagnostics than those performed by Technician B or C, such as transmission work, heavy-line repairs, and engine overhauls. The technician communicates with customers about necessary preventive maintenance and may also provide courtesy services and tire repair or replacement. The Technician A works under supervisory direction and factory standards, documents work performed and recommended, road-tests vehicles as needed, and coordinates repair scheduling with the Center Manager. The role also includes helping train Technician B and C team members, maintaining a clean and organized shop, caring for store-owned tools and manuals, following safety and regulatory requirements, and participating in company-sponsored training. Compensation includes an hourly rate and a company-standard commission percentage.

Requirements

Five or more years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine tickets, notes, and other correspondence.
Ability to present information effectively and respond to customer questions.
Valid driver's license.
Personal toolbox and tools sufficient to perform the majority of services for which the technician is qualified, available on site.
Ability to work in cramped spaces, including underneath raised vehicles or in a lower bay.
Upper-body strength and stamina to use hand tools such as hammers and wrenches and properly secure fasteners.
Fine motor skills to work with small fasteners such as nuts, bolts, and washers.
Ability to read diagrams, manuals, and emails, and work with color-coded wiring.
Ability to work in fluctuating and sometimes extreme weather temperatures.
Must sign a contract with the uniform policy and procedure plan.

Nice To Haves

Current ASE certifications.
State Emission Certification, if applicable in the state.
State Vehicle Inspector Certification, if applicable in the state.

Responsibilities

Perform repair-order work efficiently and accurately, following supervisory direction and factory standards.
Complete complex repairs and diagnostics, including transmission work, heavy-line repairs, and engine overhauls.
Diagnose vehicle problems based on customer complaints and inspections, and repair them.
Perform services and repairs involving brakes, A/C, transmissions, power steering, suspension, and other vehicle systems.
Examine vehicles to determine whether additional safety or service work is required or recommended.
Partner with the Center Manager to schedule repairs for the day.
Document all work performed and recommended.
Road-test vehicles as needed.
Help train Technician B and Technician C team members.
Keep customers' vehicles clean and promptly notify the manager of any damage affecting a vehicle's appearance or condition.
Keep shop areas neat, clean, and organized.
Maintain and account for store-owned tools and manuals, returning them to their proper place and condition.
Comply with federal, state, and local regulations, company SOPs, guidelines, and rules, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and immediately report safety issues to management.
Participate in organization-sponsored training programs.
Perform other tasks as assigned.