Technical Writer

HYERTEK INC•Rockville, MD

1d•Hybrid

About The Position

HyerTek is a growing federal technology consulting firm delivering secure Microsoft-based enterprise solutions, data analytics, and modernization services to government agencies. With deep expertise across Microsoft Dynamics, Power Platform, Power BI, and secure federal IT delivery, we help agencies modernize mission-critical systems and improve operational performance. HyerTek is hiring a Technical Writer (Training & Delivery) to produce the documentation, training, and learning assets that support our federal engagements. You will translate complex technical solutions into clear documentation for end users, administrators, and stakeholders, and into structured training that drives real adoption. This is a dual-focus role. On the writing side, you will produce user guides, admin guides, SOPs, release notes, architecture documentation, and contractually required deliverables. On the training side, you will design and build training plans, courseware, eLearning modules, job aids, and assessments using ADDIE or SAM as the underlying instructional framework. You will be embedded directly with delivery teams on customer engagements — not sitting in a separate L&D function. Your work will go to federal customers, and the quality of what you produce will directly shape their experience with HyerTek. Candidate preference is for those located in the Washington, DC metro region.

Requirements

Bachelor's degree in Instructional Design, Technical Communication, English, Education, or related field — or equivalent experience.
5+ years of combined technical writing and instructional design experience, including federal customer work.
Demonstrated portfolio of both technical documentation and training/courseware deliverables.
Working knowledge of ADDIE and/or SAM instructional design models.
Proficiency with the Microsoft 365 stack (Word, PowerPoint, SharePoint, Teams) and at least one eLearning authoring tool (Articulate Storyline, Rise, Camtasia, or Adobe Captivate).
Excellent writing, editing, and information design skills
Comfort working independently across multiple concurrent projects.
U.S. Citizenship
Active Secret clearance required

Nice To Haves

Experience producing SCORM-compliant eLearning and deploying to federal LMS environments.
Experience designing accessible content compliant with Section 508 and WCAG 2.1 AA.
Graphic and information design skills — diagrams, infographics, and visual aids that strengthen the written content.
Certifications such as CPTC (Certified Professional Technical Communicator) or ATD certifications (CPTD, APTD).
Previous usage of SharePoint/Teams as a documentation collaboration platform.

Responsibilities

Produce end-user and administrator documentation for federal solutions — quick-start guides, user manuals, admin guides, SOPs, and release notes.
Write architecture and design documentation, including system descriptions, data flow diagrams, and as-built records, suitable for customer handoff.
Edit content produced by engineers and architects for clarity, consistency, and tone — bringing structure and style discipline without losing technical accuracy.
Conduct learner and task analyses to define training objectives tied to measurable outcomes.
Design instructor-led, virtual instructor-led, and self-paced eLearning experiences using ADDIE or SAM.
Develop storyboards, scripts, participant guides, facilitator guides, job aids, and knowledge checks.
Build eLearning modules using Articulate Storyline, Rise, or Camtasia; package for delivery via an SCORM-compliant LMS, as required.
Capture screen demonstrations and produce training videos suitable for federal end-user audiences.
Pilot training, gather feedback, and iterate to improve learner outcomes.
Coordinate with project managers and technical leads to align training timelines with deployment and go-live milestones.