Technical Writer

TekSynap•Washington, DC

10h•Hybrid

About The Position

We are seeking a Technical Writer to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Experience writing and editing technical documents, reports, procedures, and system documentation in an IT environment.
Experience coordinating with engineers, administrators, and project leadership to translate technical content into clear written deliverables.
Ability to organize complex technical information into structured, accurate, user-friendly documentation.
Strong writing, editing, formatting, and communication skills.
Ability to manage multiple deliverables and deadlines in a task-order or project-based environment.
Bachelor’s Degree with 1–2 years of experience with strong writing/formatting skills and some exposure to technical or IT documentation, or High School Diploma/GED with 2–4 years of direct relevant experience
Active or must be able to obtain Public Trust
Must be a U.S. Citizen

Nice To Haves

Experience supporting federal IT or infrastructure operations contracts.
Experience in preparing technical operations documentation such as runbooks, SOPs, administration guides, troubleshooting guides, and status reports.
Experience supporting documentation for server, database, messaging, backup, or network environments.
Familiarity with change-controlled documentation and contract deliverables.

Responsibilities

Develop, edit, and maintain technical documentation, including plans, reports, procedures, guides, and troubleshooting documentation.
Support the development and update of Systems Administration and Troubleshooting Guides (SAMTGs) and other technical documentation for supported service areas including: Unix/Linux, VMware, Backup and Archiving, Messaging, Network Management.
Assist with development and formatting of the Transition-In Plan, Transition-Out Plan, Project Management Plan, Periodic Status Reports, and Quarterly Status Reports.
Coordinate with technical staff to gather, organize, and validate system administration steps, troubleshooting guidance, implementation details, and operational procedures.
Ensure documentation reflects current configurations, processes, and approved operational practices.
Support updates to configuration management documentation, AAA guides, access control guides, and hardware/software maintenance guides required under Network Management Support Services.
Support documentation of database deliverables, including design documents, implementation plans, test plans/cases, deployment checklists, rollback plans, and weekly status reporting as needed.
Maintain version control, document consistency, and alignment with customer formatting expectations and documentation standards.
Assist program and technical leads with preparing written updates for both management and technical stakeholders.
Ensure deliverables are completed in accordance with required due dates and review/comment cycles.