Technical Writer

Ameriwater LLC • Dayton, OH

4d • Onsite

About The Position

AmeriWater is a long-established industry leader in the design, manufacture, installation and supply of water purification systems and services for dialysis, industrial and healthcare applications. We are looking for a Technical Writer to join our growing team in Dayton, Ohio! This position is responsible for owning and elevating product documentation across both new product development (NPD) and existing product lines. The role involves establishing documentation standards, processes, and systems that scale with the business, and creating clear, professional, and customer-focused manuals and technical documents to improve installation, operation, and service outcomes.

Requirements

• Bachelor’s degree in Technical Writing, Engineering, or a related field or equivalent practical experience.
• Minimum of three (3) years of experience in technical writing for hardware, industrial, or medical devices.
• Proven experience developing: Installation manuals, Operation manuals, Service and maintenance documentation.
• Experience working in cross-functional engineering environments, preferably supporting new product development (NPD).
• Experience managing documentation through product lifecycle changes (ECOs, revisions, sustaining updates).
• Experience creating visual aids (diagrams, annotated images, workflows) to enhance understanding.
• Ability to translate complex technical systems into clear, structured, and actionable instructions.
• Strong focus on end-user experience, particularly for field technicians and customers.
• Excellent written communication with attention to detail, consistency, and clarity.
• Strong organizational skills with the ability to manage multiple documentation projects simultaneously.
• Process-oriented mindset with a focus on standardization, scalability, and continuous improvement.
• Ability to work independently and take ownership of documentation systems and outcomes.
• Comfortable collaborating directly with engineers, service teams, and subject matter experts.
• Proactive problem-solver who identifies documentation gaps and drives improvements.
• Proficiency with Microsoft Office (Word, Excel, Outlook, SharePoint).

Responsibilities

• Create and maintain operation manuals, installation guides, and service & maintenance manuals
• Develop clear, step-by-step procedures for technicians and end users
• Translate engineering designs into practical instructions
• Partner with engineering to build documentation alongside product design
• Participate in design reviews
• Ensure complete documentation at product launch
• Update documentation based on ECOs, field feedback, and customer issues
• Improve clarity and reduce service burden
• Create workflows, troubleshooting guides, and visuals
• Enable first-time-right installations and efficient service
• Establish formatting, tone, and structure standards
• Develop templates and manage revision control
• Maintain documentation backlog (“parking lot”)
• Prioritize based on impact and roadmap
• Build internal knowledge base

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• HSA Employer Contribution
• Employee Assistance Program
• Life insurance
• Company Paid Short-term and Long-term Disability
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level