Technical Writer

Fiserv • Omaha, NE

1d • Remote

About The Position

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a successful Technical Writer, you will assist with maintaining the Omaha Platform suite of 140 client-facing user reference manuals and 200 technical documentation manuals. You will be responsible for the creation and maintenance of documentation such as pre-notification communications, instructional guides and reference manuals.

Requirements

• Excellent writing skills, including understanding of correct grammar and English usage and the ability to apply such skills are required.
• Must be able to follow established writing standards.
• Excellent communication, negotiation and interpersonal skills to successfully interact with technical and non-technical personnel
• Time and organizational management skills in order to successfully complete concurrent projects on schedule.
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Previous background and experience in a technical documentation role.
• Familiarity and experience working with Adobe FrameMaker.
• Experience working with Artificial Intelligence to research and summarize documentation content.

Responsibilities

• Work with technical and business partners to interpret detailed technical designs and determine System changes to communicate to internal and external clients.
• Identify information needed to complete assignments and to gather that information using available research tools and personnel.
• Analyze technical and business communications to determine whether planned changes will affect how clients use the System.
• Determine how planned changes will benefit clients and identify the correct placement of documentation.
• Use computer knowledge to support understanding of programming design specifications, programming terminology and to promote overall understanding of the Fiserv System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees