Technical Writer

UPMC•Pittsburgh, PA

22h

About The Position

Are you energized by turning complex software into clear, intuitive guidance that truly helps users succeed? In this role, you’ll be a key contributor to how a sophisticated software application is understood and used by managed care organizations. You’ll partner closely with developers, analysts, and subject matter experts to deliver high‑quality documentation that supports real user workflows online and in print. You’ll also step into a leadership role, guiding documentation efforts from concept to delivery while shaping standards, processes, and best practices along the way. Your work will directly influence how users experience and succeed with a complex healthcare technology platform. You won’t just document features—you’ll shape understanding, enable adoption, and make a meaningful impact across the organization. If you enjoy ownership, collaboration, and solving problems through clear communication, this could be the role for you.

Requirements

Strong technical writing expertise with the ability to quickly understand complex systems
A user‑centric mindset and an eye for clarity, structure, and visual design
Confidence working independently while knowing when to engage SMEs, developers, or analysts
Excellent organization, attention to detail, and follow‑through
Comfort diving into unfamiliar domains and proactively seeking answers
10 years of applicable Information Technology experience, or B.A. degree in Technical Communications (or related field) with 6 years applicable experience required.
Demonstrate mastery of communications in the form of technical manuals, procedural documentation, presentations, training materials, business communications, proposals, specifications, project plans, brochures, Web sites, and White Papers.
Good leadership skills to effectively coordinate the work of others.

Nice To Haves

Experience with work management tools (Jira or similar) is a plus

Responsibilities

Translate complexity into clarity. Partner with developers and analysts to understand product design, business rules, and user workflows—and turn that knowledge into accurate, user‑friendly documentation.
Provide the background, context, and system perspective users need to understand not just how to complete tasks, but why those tasks matter.
Participate in discovery and design sessions to ensure documentation is aligned with evolving product decisions.
Install and maintain local application environments (including databases and builds) so you can test features directly and ensure documentation reflects real system behavior.
Apply and evolve writing standards, document templates, and usability guidelines to ensure consistency and professionalism across all deliverables.
Define, document, and maintain procedures that enable repeatable, reliable, and scalable documentation outcomes.
Apply strong self‑editing practices, manage peer and SME reviews, incorporate feedback, and raise the bar with every release.
Coordinate reviewers, set timelines, consolidate feedback, and incorporate approved changes to ensure accuracy and alignment with standards.
Use single‑source authoring tools and methodologies to publish documentation across formats, products, and releases.
Create polished, professional documentation using industry‑standard tools, with expert‑level proficiency in Microsoft Word.
Own all documentation deliverables, manage timelines, and track progress—using tools like Jira or similar platforms—to ensure nothing falls through the cracks.
Synthesize complex or diverse information.
Design workflows and procedures.
Generate creative solutions.
Use feedback to modify designs.
Identify and resolve problems in a timely manner.
Gather and analyze information skillfully.
Work well in group problem solving situations.
Use reason even when dealing with emotional topics.
Complete projects on time and budget.
Assess own strengths and weaknesses.
Pursue training and development opportunities.
Strive to continuously build knowledge and skills.
Share expertise with others.
Work well and communicates clearly with others.
Set and achieve challenging goals.
Demonstrate persistence and overcomes obstacles.
Measure self against standard of excellence.
Follow instructions, respond to management direction.
Take responsibility for own actions.
Commit to extra hours of work when necessary to reach goals.
Complete tasks on time or notifies appropriate person with an alternate plan.
Display original thinking and creativity.
Meet challenges with resourcefulness.