Technical Writer 3

Onto Innovation•Budd Lake, NJ

2d•$71,360 - $107,040

About The Position

Onto Innovation is seeking a skilled, detail-oriented Technical Writer III to develop, maintain, and improve customer-facing technical documentation for complex hardware, software, and integrated systems. The role partners with engineering, product management, field service, and customer support teams to turn technical information into clear, accurate, user-friendly documentation that supports customers throughout the product lifecycle. The ideal candidate has experience documenting technical products, managing multiple projects at once, and independently gathering and communicating complex information with subject matter experts. The position covers documentation for hardware, software, and system-level products, including manuals, application guides, installation and maintenance procedures, site preparation guides, upgrade and service instructions, crating and uncrating procedures, and troubleshooting materials. It also includes creating visual content, managing project timelines, maintaining quality and consistency, supporting document release and revision control, and improving documentation processes and tools. Periodic travel to customer sites, manufacturing facilities, and internal teams is required; domestic travel may be up to 10% of the time, with additional travel as business needs require.

Requirements

Bachelor's degree in Technical Communication, English, Journalism, Engineering, Computer Science, or a related field; equivalent experience will be considered.
At least 7 years of professional technical writing experience supporting engineering, software, hardware, or other highly technical products.
Demonstrated ability to create customer-facing documentation for complex technical systems.
Strong writing, editing, proofreading, and organizational skills, with exceptional attention to detail.
Experience interviewing subject matter experts and converting technical concepts into user-friendly content.
Proficiency with technical publishing and documentation tools such as Adobe FrameMaker, Adobe Acrobat, Microsoft Office Suite, and screen capture and image editing applications.
Ability to work independently with minimal supervision while managing multiple priorities and deadlines.
Strong interpersonal and communication skills, including the ability to collaborate across functional teams.
Ability to travel domestically up to 10% of the time, with additional travel as business needs require.

Nice To Haves

Experience documenting semiconductor, manufacturing, automation, industrial equipment, or enterprise software products.
Familiarity with content management systems, version control processes, or structured authoring methodologies.
Experience creating and editing technical graphics and illustrations.
Knowledge of documentation standards, style guides, and information architecture best practices.
Experience working in a global environment and supporting international customers.

Responsibilities

Create, edit, and maintain customer-facing technical documentation, including product manuals, software application guides, hardware installation and maintenance procedures, site preparation guides, upgrade and service instructions, crating and uncrating procedures, and troubleshooting documentation.
Develop documentation for hardware, software, and system-level products while ensuring technical accuracy and consistency.
Collaborate with engineers, product managers, field service personnel, and other subject matter experts to gather information and validate content.
Research complex technical topics independently and translate them into clear, concise, user-focused documentation.
Create and maintain visual content such as screenshots, digital photographs, process flow diagrams, technical illustrations, and system architecture diagrams.
Manage multiple documentation projects and deliverables within established timelines and priorities.
Ensure documentation follows company standards, style guides, templates, and documentation best practices.
Review, edit, and proofread content to maintain quality, consistency, and accuracy.
Contribute to continuous improvement of documentation processes, tools, templates, and content management practices.
Support document release and revision control processes for electronic documentation distribution.
Periodically travel to customer sites, manufacturing facilities, and internal teams to gather information and support documentation activities.