Technical Writer & Knowledge Manager

CONCEPT SOLUTIONS LLC•Reston, VA

10d•$100,000 - $130,000•Remote

About The Position

Concept Solutions, LLC is seeking a detail-oriented Technical Writer & Knowledge Manager to support a mission-critical application modernization program for a Department of War customer. The initiative aims to streamline access across production applications through a unified sign-on experience, a common work surface, and a standardized approach to integrating applications into a shared platform while preserving the reliability and continuity of existing systems. The role ensures essential technical knowledge is accurately documented, organized, and accessible to teams responsible for application operations and sustainment. The Technical Writer & Knowledge Manager works with technical and support teams to maintain documentation supporting operational consistency, knowledge sharing, and effective service delivery. This is a remote, full-time position for 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. The program operates in two-week sprints and includes a customer demonstration each sprint. Travel is 0–10% within the Washington, DC metropolitan area. U.S. citizenship is required, along with eligibility to obtain and maintain a security clearance for the DoW customer; an active Secret clearance or higher is specified. The base salary range is $100,000–$130,000, depending on experience.

Requirements

At least 3 years of experience in technical writing or knowledge management supporting software operations teams.
Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
Ability to develop and maintain clear, organized technical and operational documentation.
Active Secret security clearance.
U.S. citizenship.
Must be eligible to obtain and maintain a security clearance for the DoW customer.

Nice To Haves

Experience documenting Government systems.
Experience supporting formal deliverable review processes.

Responsibilities

Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable.
Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
Maintain the monthly status report template and coordinate documentation inputs needed for consistent program reporting.
Support knowledge-sharing and documentation practices that enable efficient application sustainment and continuity of operations.