Technical Web Project Coordinator

Arizona State University • Tempe, AZ

5d

About The Position

The Technical Web Project Coordinator is a member of the Operational Design and Web Experience team within Enterprise Shared Services, part of ASU Enterprise Technology. This position coordinates enterprise web governance and digital accessibility services and serves as service owner for assigned platforms, including Siteimprove and Equidox. The coordinator oversees platform administration, service support, vendor relationships, reporting, training, and process improvement.

The role coordinates projects and intake workflows that help ASU identify and resolve accessibility barriers across websites, mobile applications, documents, AI products, and related digital services in alignment with WCAG 2.1 Level AA. It contributes to ASU's transition from EdTech to TechEd by helping move services beyond isolated applications toward learner-centered, interoperable, AI-augmented experiences. Through accessibility governance, service ownership, and project coordination, the coordinator helps ensure digital experiences are inclusive, trustworthy, connected across the learner journey, and designed to augment human capability. The role also builds institutional AI capacity through repeatable support, documentation, evaluation, and feedback processes. It requires strong project coordination, technical judgment, clear communication, and the ability to build positive, service-oriented relationships across the university.

The position requires a cover letter describing experience coordinating digital accessibility work, including identifying or triaging issues, applying WCAG 2.1 Level AA or similar standards, working with stakeholders on remediation, and using tools such as Siteimprove, Equidox, Jira, ServiceNow, or comparable systems to track outcomes. Applicants must be eligible to work in the United States. The position is based at ASU's Tempe campus; work may occasionally take place at other ASU campuses or locations. Activities are performed primarily in a standard, climate-controlled office or approved remote work environment.

Requirements

• Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Applicants must be eligible to work in the United States.
• Strong project coordination, technical judgment, and communication skills, with the ability to build positive, service-oriented relationships across the university.
• A cover letter is required and must describe experience coordinating digital accessibility work, identifying or triaging accessibility issues, applying WCAG 2.1 Level AA or similar standards, coordinating remediation with stakeholders, and tracking progress and outcomes using relevant tools.

Nice To Haves

• Experience coordinating or managing projects in a technical or higher education environment.
• Experience administering software-as-a-service platforms or serving in a service ownership role.
• Working knowledge of web accessibility standards, including WCAG 2.1 Level AA.
• Experience with accessibility auditing or remediation tools; Siteimprove experience is preferred.
• Experience with Equidox or other PDF remediation workflows.
• Proficiency with Jira, ServiceNow, or comparable work and ticket management platforms.
• Experience documenting and improving operational processes using service data and stakeholder feedback.
• Understanding of TechEd principles, including learner-centered design, interoperability, AI-augmented ecosystems, agency, and inclusion.
• Familiarity with evaluating and responsibly applying AI-enabled tools, including human evaluation, privacy, security, accessibility, data governance, accuracy, bias, and fairness.
• Experience supporting organizational AI readiness through documentation, training, governance, testing, or workflow design.
• Understanding of user experience principles and web content best practices.
• Strong presentation skills.
• Experience coordinating work with vendors and stakeholders across multiple teams or organizational units.
• IAAP Certified Professional in Accessibility Core Competencies certification, Web Accessibility Specialist certification, Certified Professional in Web Accessibility certification, or Accessible Document Specialist certification.

Responsibilities

• Monitor and report on Siteimprove accessibility scores and trends, translating findings into actionable guidance.
• Advise site owners on remediation strategies aligned with WCAG 2.1 Level AA.
• Manage intake of digital accessibility reports submitted by email and converted into Jira tickets; triage submissions, redirect requests to the appropriate teams, remove spam, and maintain accurate ticket records.
• Coordinate with site owners, department leaders, Canvas administrators, and other partners to resolve reported accessibility barriers.
• Track remediation progress, follow up on open items, and communicate status to affected stakeholders.
• Support accessibility evaluation and governance for AI-enabled web products, conversational interfaces, and other TechEd experiences, emphasizing learner agency, continuity, and inclusive design.
• Deliver accessibility updates, demonstrations, and presentations in university community forums.
• Serve as service owner for Siteimprove, Equidox, and other assigned web governance or digital accessibility platforms.
• Manage user access, site onboarding and offboarding, configuration updates, and issue resolution across supported platforms.
• Receive, triage, and resolve Jira and ServiceNow tickets related to platform administration and user support.
• Escalate technical issues to vendors, document impacts, and track issues through resolution.
• Communicate regularly with vendor account representatives and monitor product updates that may affect university users.
• Coordinate platform training with vendors, maintain support resources, and manage internal Slack support channels.
• Manage intake and coordination of subdomain request tickets.
• Partner with the Web Standards Governance Board and site owners to evaluate subdomain requests, support approval decisions, document outcomes, and communicate next steps.
• Help ensure approved subdomain requests align with university brand standards and digital accessibility requirements.
• Coordinate small to medium web and digital accessibility projects, including schedules, action items, risks, dependencies, and stakeholder communication.
• Assess, document, and improve digital accessibility support and service-management processes.
• Use approved AI-assisted tools and automation to analyze accessibility data, identify trends, organize project information, generate initial reporting insights, and improve workflow efficiency.
• Apply human evaluation and university requirements for privacy, security, accessibility, data governance, accuracy, bias, and fairness in AI-enabled workflows.
• Evaluate emerging TechEd and accessibility tools by documenting learner needs, use cases, interoperability and data requirements, risks, and recommendations.
• Coordinate cross-functional testing and feedback with users, accessibility specialists, vendors, and technologists to improve and responsibly scale digital services.
• Develop and maintain procedures, training materials, service documentation, and operational reports.

Benefits

• Flexible work environment, with opportunities for hybrid work where staff are in person three days per week.
• Professional development opportunities, including encouragement to pursue additional certificates and degrees through ASU programs with major tuition breaks.
• ASU's comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level