Technical Training Specialist

HP•Alpharetta, GA

1d•$73,800 - $113,650

About The Position

AMS HP Indigo is seeking a customer-centric Technical Training Specialist based in Alpharetta, Georgia. The role delivers complex technical training to customers and HP employees across the HP Indigo digital press portfolio, including Commercial and Labels and Packaging press platforms and Digital Front End systems. Training and value-added service visits may take place at HP Indigo training facilities or customer sites, with approximately 50% travel expected. The specialist works independently in the field and collaboratively with immediate and global teams. The position also involves customer production support, administrative and reporting duties, maintaining training labs and presses, developing training content, supporting customer relationships and escalations, and identifying opportunities for additional services. A growth mindset, adaptability, strong communication, and willingness to pilot new technologies and methodologies are expected.

Requirements

Excellent spoken and written communication skills.
Strong mechanical aptitude.
Excellent presentation skills and engaging public speaking ability.
Positive, can-do attitude.
Strong organizational skills and attention to detail.
Knowledge of print production and workflow.
Proficiency with Microsoft Teams, Outlook, PowerPoint, and Excel.
Solid business acumen.
Ability to work independently in the field and as part of a team.
Flexibility to travel; approximately 50% travel is expected.

Nice To Haves

Fluency in Spanish.
Color management experience.
G7 Certification.
Prior training or teaching experience.
Strong technical knowledge of HP Indigo digital press technology.
Adobe Creative Suite experience.
Experience with course creation software such as Articulate360.
Experience with augmented reality environments.
Outgoing personality and positive attitude.
Prior knowledge of printing technology.

Responsibilities

Deliver HP Indigo Operator training classes and perform Production Optimization Visits at HP Indigo training facilities or customer sites.
Complete pre- and post-class administrative tasks accurately, completely, and on time.
Keep training labs clean, orderly, and stocked; maintain presses in good working order.
Collaborate with immediate team members and global counterparts to improve customer experience and deliver consistent messaging.
Contribute to the development and continuous improvement of training materials and content.
Stay current on HP Indigo press models, built-in and optional features, and their value propositions.
Maintain a professional appearance and presence and communicate effectively during customer visits.
Apply technical knowledge and business understanding to develop solutions for customers.
Resolve single- and cross-technology incidents independently and collaborate on unusually complex incidents.
Identify and implement solutions to prevent problems in the team or technology area.
Apply HP solutions to meet complex customer needs.
Identify services that may create future service revenue growth.
Provide technical consulting during contract renewal discussions.
Build and maintain relationships with assigned-account stakeholders up to senior management level.
Design and deliver support solutions using industry knowledge and expertise.
Assist in managing delivery of industry support solutions.
Lead customer expectation management as part of the escalation process.
Lead cross-team or large programs and projects.
Coach or guide junior consultants.
Complete mandatory internal training and other administrative duties, including expense reports, follow-up reports, and closing calls in the system.
Provide production support at customer sites across Commercial and Labels and Packaging press platforms and Digital Front End systems.