HR Technical Training Specialist

Platte Valley Companies•Scottsbluff, NE

About The Position

The HR Technical Training Specialist develops and delivers introductory technical training for new Associates in specified banking positions, including tellers, personal bankers, and customer experience representatives. Training is tailored to the bank’s software, compliance requirements, and operational procedures. The specialist supports peer trainers by ensuring they have appropriate resources and access, preparing them to deliver technical content, observing their sessions, and providing feedback and coaching. The role works with the HR Onboarding Coordinator and operations team to support onboarding, peer trainer development, and consistent transaction procedures. It provides mentoring and follow-up to new Associates as needed for up to two years, evaluates training effectiveness, and coordinates retraining where appropriate. The specialist also develops and manages technical training support for Affiliate Services, other non-banking areas, and company acquisitions; assists with training materials; and travels to locations to deliver in-person training as needed. Travel is required 30% of the time.

Requirements

High school diploma required.
Previous experience in banking or technical training required.
Demonstrated knowledge of appropriate teaching and training methodology.
Ability to interpret technical material and develop appropriate training methodologies from it.
Demonstrated human relations and interpersonal skills, including the ability to work with coworkers, supervisors, other departments, and customers.
Effective oral and written communication skills.
Proficient computer skills and working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
Ability to handle special projects.
Competency in decision-making, dependability, development, environmental safety, evaluation, interpersonal skills, prioritizing, problem-solving, selling, teamwork, and time management.
Ability to work with and maintain the confidentiality of sensitive information.
Ability to travel 30% of the time.
Ability to perform the listed physical activities with or without reasonable accommodation, including exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.

Nice To Haves

Some college experience preferred.
Experience designing, developing, and implementing employee training preferred.

Responsibilities

Design, develop, and implement introductory technical training for Associates in teller, personal banker, and customer experience representative roles, tailored to the bank’s software, compliance, and operational procedures.
Ensure peer trainers have the training resources they need, including software tools, documentation, and appropriate access for in-person and virtual orientation.
Work with the HR Onboarding Coordinator to maintain a plan for new Associate orientation and onboarding tasks.
Onboard peer trainers with train-the-trainer sessions in conjunction with the HR Onboarding Coordinator.
Facilitate quarterly peer trainer meetings to discuss challenges, share best practices, and address knowledge or skill gaps.
Observe peer trainer sessions and provide feedback and coaching on instructional techniques and communication.
Mentor peer trainers in coordination with the operations team to support consistency in transaction completion.
Mentor and provide one-on-one follow-up to new Associates as needed for up to two years; develop a process to evaluate their training and partner with peer trainers on retraining as appropriate.
Develop, implement, and manage technical training support for Affiliate Services and other non-banking areas as requested.
Develop, manage, and provide training support for company acquisitions in conjunction with the HR Onboarding Coordinator.
Assist in developing training manuals and materials for training activities.
Travel to locations to provide group and one-on-one onsite training as needed.
Perform other duties as assigned.