HR Technical Training Specialist

Platte Valley Bank • Scottsbluff, NE

3d

About The Position

The HR Technical Training Specialist develops and delivers introductory technical training for new Associates in specified banking positions, including teller, personal banker, and customer experience representative roles. Training is tailored to the bank’s software, compliance requirements, and operational procedures. The specialist supports the peer-training model by equipping and coaching peer trainers, evaluating training effectiveness, and identifying opportunities for follow-up or additional technical support.

Working with the HR Onboarding Coordinator and operations team, the specialist supports new-hire onboarding, peer-trainer preparation, and consistent transaction practices. The role also provides mentoring and follow-up to new Associates for up to two years, develops training support for Affiliate Services and other non-banking areas, and assists with training for company acquisitions. Travel to locations for group and one-on-one training is required as needed, with the stated ability to travel 30% of the time.

Requirements

• High school diploma required.
• Previous experience in banking or technical training required.
• Demonstrated knowledge of appropriate teaching and training methodology.
• Ability to interpret technical material and develop suitable training methodologies from it.
• Demonstrated human-relations and interpersonal skills, including the ability to work with coworkers, supervisors, other departments, and customers.
• Effective oral and written communication skills.
• Proficient computer skills and working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Ability to handle special projects.
• Competency in decision-making, dependability, development, environmental safety, evaluation, interpersonal skills, prioritizing, problem-solving, selling, teamwork, and time management.
• Ability to work with and maintain the confidentiality of sensitive information.
• Ability to travel 30% of the time.

Nice To Haves

• Some college experience.
• Experience designing, developing, and implementing employee training.

Responsibilities

• Design, develop, and deliver introductory technical training for Associates in teller, personal banker, and customer experience representative roles, tailored to bank software, compliance, and operational procedures.
• Ensure peer trainers have the resources needed to provide in-person and virtual orientation, including software tools, documentation, and appropriate access.
• Maintain a new-hire orientation and onboarding plan with the HR Onboarding Coordinator to support Associates’ integration into their roles and company culture.
• Onboard peer trainers with the HR Onboarding Coordinator through train-the-trainer sessions, and facilitate quarterly meetings to discuss challenges, share best practices, and address knowledge or skills gaps.
• Observe peer-trainer sessions and provide feedback and coaching on instructional techniques and communication.
• Mentor peer trainers in coordination with the operations team to support consistency in transaction completion.
• Mentor new Associates and provide one-on-one follow-up as needed for up to two years; develop a process to evaluate their training and partner with peer trainers on retraining as appropriate.
• Develop, implement, and manage technical training support for Affiliate Services and other non-banking areas as requested.
• Develop, manage, and provide training support for company acquisitions with the HR Onboarding Coordinator.
• Assist in developing training manuals and materials for various training activities.
• Travel to locations to provide on-site group and one-on-one training as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED