Technical Training Specialist

Bigge Crane and Rigging Co.•Houston, TX

12h

About The Position

The Technical Training Specialist plans, schedules, and delivers technical training for Field and Shop technicians working across Bigge Crane and Rigging’s multi-manufacturer mobile crane fleet, including Liebherr, Kobelco, Manitowoc, Tadano, Sany, and Link-Belt. The position serves as the primary liaison with crane manufacturers for scheduling and coordinating OEM training. It also supports a safe working environment in partnership with service leadership and the Safety Director. Training is delivered in classroom and hands-on settings and covers crane systems, troubleshooting, maintenance, and repair procedures. The specialist uses shop equipment, training cranes, and field units as learning environments when possible; develops and maintains training materials and records; and keeps internal training current with OEM guidance, product changes, and company standards. The position requires regular travel to branches, customer sites, and manufacturer training facilities, sometimes with overnight stays, and work in shop and outdoor job-site environments.

Requirements

At least 8 years of experience as a crane mechanic or service technician.
Competency in diagnosing, repairing, and maintaining engines, transmissions, hydraulics, electrical systems, and LMI systems on various equipment lines.
Hands-on familiarity with multiple major crane brands and their control and diagnostic software.
Ability to train employees on processes and procedures, speak confidently in public, and explain complex systems in plain terms.
Strong organizational and scheduling management skills.
Excellent communication skills for working with manufacturers, vendors, and internal leaders.
Friendly, courteous, and approachable interpersonal skills.
Proficiency with computers, including MS Office Suite, smartphones, and tablets.
High school diploma or equivalent.
Regular travel to branches, customer sites, and manufacturer training facilities, including some overnight stays.
Ability to work in shop and outdoor job-site environments, climb, kneel, work at heights, and lift 50 pounds.
Use of required PPE, including a hard hat, safety glasses, steel-toe boots, and high-visibility clothing.
Valid driver’s license and clean driving record.

Nice To Haves

Prior experience as a technical trainer or in a lead or supervisory role.
An associate’s or bachelor’s degree in engineering, engineering technology, or a related field.
Experience building e-learning or instructional content, such as with Articulate 360 or a learning management system.
Industry credentials such as NCCCO certification, train-the-trainer training, or instructional design training.

Responsibilities

Build and maintain an annual training schedule for Field and Shop technicians, balancing job demands, technician availability, and equipment-specific needs.
Assess technician skill gaps by crane make, model, and experience level, and prioritize training to address them.
Deliver classroom and hands-on training on mobile crane systems, including engines, transmissions, hydraulics, electrical systems, boom and structural components, LMI, and crane control systems.
Teach safe and correct troubleshooting, maintenance, and repair procedures across equipment from multiple manufacturers.
Use shop equipment, training cranes, and field units as live learning environments where possible.
Serve as the primary liaison between Bigge and crane manufacturers for training requests.
Schedule and coordinate manufacturer-led courses, including enrollment, logistics, and technician release from work.
Stay current on new models, software updates, service bulletins, and product changes, and incorporate relevant knowledge into internal training.
Develop and update training materials, procedures, job aids, and assessments reflecting current OEM guidance and company standards.
Maintain accurate records of training, attendance, completions, and certifications for compliance and technician development.
Report training status and results to leadership.
Gather feedback from technicians and managers to improve training content and delivery.
Model and reinforce safe work practices in training and support compliance with OSHA, ASME/ANSI, and manufacturer requirements.