Specialist, Quality (Technical Training)

L3Harris•Greenville, TX

2d•Onsite

About The Position

The Specialist, Quality (Technical Training) supports the deployment and administration of Technical Training programs and Learning Management System (LMS) applications across the Integrated Mission Systems (IMS) Greenville facility. Working with stakeholder groups, subject matter experts, and content owners, the role provides guidance on training requirements to help ensure alignment with contractual and regulatory obligations, enterprise training policies and processes, quality standards, and learner experience expectations. The position uses LMS tools and established processes to manage training programs and courses, maintain accurate learner records, and report on learning activities. It requires an understanding of facility roles and the ability to collaborate across organizational levels to support compliance with applicable training requirements. This is an in-person, onsite position in Greenville, Texas, and requires flexibility to support training needs across shifts, including off-shift or weekend schedules when required.

Requirements

Bachelor’s degree and a minimum of two years of prior related experience; or a post-secondary/associate’s degree and a minimum of six years of prior related experience; or a graduate degree or equivalent with zero to two years of prior related experience.
Ability to obtain a U.S. Government Secret Clearance.
Ability to work onsite in Greenville, Texas.
Ability to flex across shifts and work extended hours, including off-shift or weekend schedules, as required.
Demonstrated proficiency with standard office productivity tools, particularly Excel, and training-related software.
Strong written and verbal communication skills.
Strong attention to detail and accuracy in reporting and documentation.
Ability to manage multiple assignments while maintaining quality and organization.

Nice To Haves

Business experience related to LMS administration or database management, or an equivalent combination of education and experience.
Working knowledge of SuccessFactors LMS or another learning management system.
Working knowledge of Microsoft Teams, Power BI, SharePoint, and Articulate 360.
Positive team-player attitude and a continuous learner mindset.
Strong customer service orientation and ability to support users effectively.
Ability to engage stakeholders at all levels.
Strong analytical and troubleshooting abilities.
Self-directed and proactive, with initiative to drive tasks to completion.
Demonstrated coordination, tracking, organizational, and time-management skills.
Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

Assist in defining, developing, and maintaining documented training processes, procedures, and practices for Technical Training and other assigned responsibilities.
Develop training packages, including learning objectives, curriculum materials, presentation content, and assessments.
Provide onsite support for learning activities by monitoring learner progress, assisting users, and performing required system testing and maintenance.
Respond to learners and guide them through testing and training requirements; assign curricula and record completions in learner profiles.
Provide timely customer service and daily onsite support for manager and employee training inquiries.
Manage training initiatives, course assignments, and related analyses to ensure accurate distribution and timely completion of required learning.
Develop tools, materials, and resources to enhance training delivery and support functional-area, customer, and organizational needs.
Coordinate onsite training logistics, including instructor assignments, scheduling, communications, classroom setup, and operation of computer networks and audio/visual equipment.
Support scheduling and proctoring of required examinations and maintain training documentation for filing, retention, and auditing.
Perform administrative tasks, including data entry, record retention, and uploading information to the LMS and related systems.
Participate as a team member in project teams, process improvement initiatives, and cross-functional efforts.
Manage multiple assignments while maintaining accuracy, quality, and organization; communicate professionally in writing and verbally.
Work extended hours and support training needs across shifts, including off-shift or weekend schedules, as required.
Be physically present onsite to support learners and training activities.