Technical Training Specialist

CAI•Hyattsville, MD

1d•$35 - $41•Onsite

About The Position

CAI is seeking a Technical Training Specialist to design, develop, and deliver IT training through classroom instruction, video, seminars, and computer-based training (CBT). This full-time contract role is onsite and supports multiple locations throughout the Washington, DC metropolitan area. The specialist will support implementation and migration from Trapeze to HASTUS, attend and successfully complete the Train-the-Trainer program for Daily Operations and Bidding, and provide ongoing support to Digital Modernization, Bus Operations, and Rail Scheduling Operations teams. The role includes supporting deployment and adoption activities across ten Rail Divisions and nine Bus Divisions. The specialist will create training materials and assess training effectiveness through evaluations, feedback, performance metrics, and continuous improvement. They will collaborate with subject matter experts, Digital Modernization teams, HR, and Payroll personnel to align training with business objectives, identify training gaps, address training-related issues, and explain complex technical concepts clearly to diverse audiences.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field.
10+ years of experience developing and designing technical training content.
10+ years of experience delivering technical systems training.
10+ years of curriculum development experience.
8+ years of experience creating training materials, including presentations, manuals, videos, and computer-based training programs.
2+ years of experience working with Transit Scheduling and Daily Operations systems such as Trapeze and/or HASTUS.
Strong understanding of technical systems and related technologies.
Excellent communication, presentation, facilitation, and instructional skills.
Ability to learn and support HASTUS scheduling and operational processes.
Strong problem-solving and organizational skills.

Nice To Haves

Experience supporting public transportation, transit, rail, or bus operations.
Prior experience with large-scale enterprise system implementations or migrations.
Experience supporting workforce training initiatives across multiple operational divisions.
Familiarity with change management and organizational adoption strategies.

Responsibilities

Design, develop, and deliver technical training through classroom instruction, video-based learning, seminars, and computer-based training (CBT).
Support implementation and migration from Trapeze to HASTUS.
Attend and successfully complete the Train-the-Trainer program for Daily Operations and Bidding.
Develop training materials, including presentations, manuals, videos, job aids, and CBT resources.
Provide ongoing support to Digital Modernization (DM), Bus Operations, and Rail Scheduling Operations teams.
Assess training effectiveness through evaluations, feedback, performance metrics, and continuous improvement initiatives.
Collaborate with subject matter experts, Digital Modernization teams, HR, and Payroll personnel to align training initiatives with business objectives.
Identify training gaps and resolve training-related issues.
Explain complex technical concepts clearly and concisely to diverse audiences.
Support ten Rail Divisions and nine Bus Divisions during deployment and adoption activities.