Technical Training Specialist

HP•Alpharetta, GA

About The Position

AMS HP Indigo is seeking a customer-centric Technical Training Specialist in Alpharetta, Georgia. The specialist delivers complex technical training to customers and HP employees across the HP Indigo digital press portfolio, as well as value-added service visits and production support at customer sites. Work may involve Commercial and Labels and Packaging press platforms and Digital Front End systems. The role combines independent field work with collaboration across immediate and global teams, and requires strong time management, flexibility, problem solving, and a growth mindset. Travel is expected to be 50%, and relocation is available. The specialist delivers training at HP Indigo training facilities or customer locations, performs Production Optimization Visits, maintains training labs and presses, and completes related administrative work. The role also includes customer consulting and incident resolution, supporting service revenue growth and contract renewals, managing customer expectations during escalations, leading projects, and coaching junior consultants. The position is full-time and based in Alpharetta, GA.

Requirements

Excellent spoken and written communication skills.
Strong mechanical aptitude.
Excellent presentation skills and engaging public-speaking ability.
Positive, can-do attitude.
Strong organizational skills and attention to detail.
Knowledge of print production and workflow.
Proficiency with Microsoft Teams, Outlook, PowerPoint, and Excel.
Solid business acumen.
Ability to work independently in the field and collaboratively as part of a team.
Strong time-management, prioritization, and problem-solving skills.
Flexibility to travel; travel is expected to be 50%.

Nice To Haves

Fluency in Spanish.
Color management experience.
G7 Certification.
Prior training or teaching experience.
Strong technical knowledge of HP Indigo digital press technology.
Adobe Creative Suite experience.
Course-creation software experience, including Articulate360.
Experience with augmented reality environments.
Prior knowledge of printing technology.

Responsibilities

Deliver HP Indigo Operator training classes and perform Production Optimization Visits at HP Indigo training facilities or customer sites.
Complete pre- and post-class administrative tasks accurately, fully, and on time.
Keep labs clean, orderly, and well stocked; maintain presses in good working order.
Collaborate with the team and global counterparts on consistent messaging and the development and continuous improvement of training materials and content.
Stay current on HP Indigo press models, built-in and optional features, and their value propositions.
Provide professional customer communication and integrate technical knowledge with business understanding to develop customer solutions.
Resolve single- and cross-technology incidents independently and collaborate with team members on unusually complex or cross-technology incidents.
Proactively and reactively identify solutions to prevent problems in the team or technology area.
Apply HP solutions to meet complex customer needs and identify services that may generate future service revenue.
Provide technical consulting during contract renewal discussions and maintain strong relationships with assigned-account stakeholders up to senior-management level.
Design and deliver support solutions using industry knowledge and expertise, and assist in managing delivery of industry support solutions.
Lead customer expectation management as part of the escalation process.
Lead cross-team or large programs and projects, and coach or guide junior consultants.
Complete mandatory internal training and other administrative tasks, including expense reports, follow-up reports, and closing calls in the system.
Deliver training and value-added service visits across Commercial and Labels and Packaging press platforms and Digital Front End, and provide production support at customer sites.
Maintain a strong professional appearance and presence.
Travel approximately 50%.