Technical Training Manager

ACRT Services•US WA Remote, WA

3d•Onsite

About The Position

The Technical Training Manager reports to the Regional Operations Director – East and develops and oversees technical training for Line Locator Technicians I, II, and III. The role ensures technicians have the knowledge, skills, and training needed to locate underground utilities safely and accurately. It works closely with Operations leadership to support employee development, field readiness, consistent locating practices, and compliance with company and client requirements. The manager develops and delivers standardized classroom and hands-on field training; maintains training materials, instructional guides, and competency assessments; coordinates onboarding and ongoing development; and evaluates training effectiveness. The position also conducts field evaluations, identifies skill gaps, provides coaching and corrective instruction, and advises on complex locating situations and updated procedures. The role coordinates with Operations and Safety to align training with company policies, project requirements, safety standards, and regulations; supports Operator Qualification training and evaluations where applicable; and maintains training records, qualifications, completion tracking, and readiness updates. The manager coordinates training schedules and resources, provides recommendations to the Regional Operations Director – East, and performs other duties as assigned. Employees begin the day at the local office to collect a company vehicle, equipment, and assignments. The position requires travel to project locations and hands-on outdoor field training in varying conditions.

Requirements

High school diploma or GED.
Minimum of 5 years of experience in utility line locating, damage prevention, or a closely related technical field.
Previous experience providing technical training, field instruction, coaching, or competency assessments.
Advanced knowledge of underground utility locating equipment, marking procedures, 811 ticket management, and field documentation.
Strong understanding of applicable safety standards, damage prevention practices, and regulatory requirements.
Ability to develop and deliver technical training, assess employee competency, and provide effective coaching.
Ability to troubleshoot complex locating situations and provide technical guidance.
Proficiency with locating equipment, computers, mobile devices, and electronic documentation systems.
Strong communication, organization, presentation, and problem-solving skills.
Ability to work independently and collaborate with technicians, supervisors, managers, and client representatives.
Valid driver's license and ability to meet company driving requirements.
Ability to travel to project locations and conduct hands-on field training.
Ability to meet applicable drug and alcohol testing requirements.
Willingness to travel and conduct training outdoors in varying conditions.

Nice To Haves

Previous experience supporting telecommunications utility locating projects.
Experience developing or managing technical training programs.
Experience conducting field audits, quality reviews, or damage investigations.
Experience with Operator Qualification (OQ) programs, where applicable.
Experience using learning management systems or electronic training records.
Industry-related technical certifications or instructor qualifications.

Responsibilities

Develop and deliver standardized classroom and hands-on field training for Line Locator Technicians I, II, and III.
Train technicians on utility locating equipment, maps, 811 tickets, marking procedures, safety, and documentation requirements.
Develop and maintain training materials, instructional guides, and competency assessments.
Coordinate new-hire technical onboarding and ongoing technician development.
Evaluate training effectiveness and update programs based on operational needs and field performance.
Conduct field evaluations of technician competency, locating accuracy, and readiness to work independently.
Identify skill gaps and provide targeted coaching, refresher training, and corrective instruction.
Partner with Operations leadership to address recurring locating errors, quality concerns, and preventable utility damages.
Provide technical guidance on complex locating situations, equipment, and updated procedures.
Support consistent field practices and performance expectations across project locations.
Ensure training aligns with company policies, project requirements, applicable safety standards, and regulatory guidelines.
Partner with Operations and Safety on training needs identified through incidents, damages, and field audits.
Support Operator Qualification (OQ) training and evaluations, where applicable.
Reinforce safe locating practices, damage prevention, and accurate field documentation.
Coordinate training schedules and resources with Operations leadership.
Maintain accurate training records, competency assessments, and required qualifications.
Track training completion, technician readiness, and recurring development needs.
Provide training updates and recommendations to the Regional Operations Director – East.
Perform other duties as assigned.

Benefits

Group health plans including medical/prescription, dental, vision, and other coverage options.
Company-paid group life insurance, accidental death and dismemberment insurance, and short- and long-term disability.
Flexible Spending Accounts or a Health Savings Account option with company match.
Company-paid Employee Assistance Program for employees and eligible family members.
Automatic enrollment at no cost in the Employee Stock Ownership Plan (ESOP).
Roth or Traditional 401(k) retirement plan with company match.
PTO plans after 90 completed days of service for full-time employees, including paid vacation, paid holidays, and a paid wedding day.
Paid Veterans Day off for veterans.
Paid sick time for New York-based positions only.
Company vehicle for driver-based positions.
Gas card for company vehicle, if applicable.
Company-provided cell phone or mobile allowance, if applicable.
Boot allowance from approved vendors.
Daily per diem for travel-based positions.