Technical Training Lead Analyst - Curascript - Hybrid

Cigna Healthcare • Lake Mary, FL

7d • Hybrid

About The Position

The Technical Training Lead Analyst designs, coordinates, and delivers training programs that improve employee knowledge, performance, and compliance. The role supports instructional design and facilitation of technical training for operations and business systems, and serves as a subject matter expert and project lead for training initiatives. It ensures training content aligns with business goals, performance expectations, and system or process changes while partnering with operations, quality, document control, and subject matter experts to maintain effective, scalable training solutions.

The position develops and delivers training for new hires, cross-training, system updates, and process changes; evaluates training impact and recommends improvements; maintains current training content and curriculum; and leads training activities for system rollouts, process enhancements, and compliance changes. It also guides junior trainers and helps promote consistent delivery across locations and facilitators. The role is hybrid. Occasional or permanent work from home requires cable broadband or fiber-optic internet service with minimum speeds of 10 Mbps download and 5 Mbps upload. Travel may be required to support regional training efforts.

Requirements

• Bachelor’s degree in Education, Business, Communications, or a related field, or equivalent work experience.
• At least 2 years of experience in training, instructional design, or operations support.
• Strong facilitation skills for in-person and virtual environments.
• Knowledge of adult learning theory and instructional design methodologies.
• Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms.
• Experience with SAP and CSD order-to-cash processes is required.
• Ability to travel as needed to support regional training efforts.
• For occasional or permanent work from home, an internet connection through a cable broadband or fiber-optic service provider with speeds of at least 10 Mbps download and 5 Mbps upload is required.

Nice To Haves

• Experience working in operations, call centers, logistics, or healthcare environments.

Responsibilities

• Create instructor-led and virtual instructor-led training, job aids, course outlines, quizzes, and facilitator guides using adult learning principles and aligning materials with business and compliance needs.
• Deliver engaging training for new hires, cross-training, system updates, and process changes, tailoring delivery to the learner audience and ensuring learning objectives are met.
• Collect and analyze feedback, evaluation scores, and performance metrics to assess training impact, and recommend continuous improvements based on learning outcomes and performance assurance data.
• Partner with Document Control and subject matter experts to keep training content and SOPs current, accurate, and accessible; help implement learning journeys and update curriculum maps.
• Lead training for projects involving new system rollouts, process enhancements, or compliance changes, and support communication plans, launch strategies, and readiness assessments.
• Provide guidance to junior trainers, assist with onboarding new team members, and serve as a point of contact for training escalations.
• Help ensure consistent training delivery across locations and facilitators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level