Technical Training Lead Analyst - Curascript - Hybrid
About The Position
The Technical Training Lead Analyst designs, coordinates, and delivers training programs that support employee knowledge, performance, and compliance. The role combines instructional design and facilitation for technical training in operations and business systems, and serves as a subject matter expert and project lead for training initiatives. Training content is expected to align with business goals, performance expectations, and system and process changes. The position partners with operations, quality, document control, and subject matter experts to maintain effective and scalable training solutions. It supports training for new hires, cross-training, system updates, process changes, new system rollouts, process enhancements, and compliance changes. The role also provides guidance to junior trainers and helps ensure consistent training delivery across locations and facilitators. For occasional or permanent work from home, the internet connection must be through cable broadband or fiber optic service with speeds of at least 10 Mbps download and 5 Mbps upload. Travel may be required to support regional training efforts.
Requirements
- Bachelor’s degree in Education, Business, Communications, or a related field, or equivalent work experience.
- At least 2 years of experience in training, instructional design, or operations support.
- Strong facilitation skills for in-person and virtual environments.
- Knowledge of adult learning theory and instructional design methodologies.
- Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms.
- Experience with SAP and CSD order-to-cash processes.
Nice To Haves
- Experience working in operations, call centers, logistics, or healthcare environments.
Responsibilities
- Create instructor-led and virtual instructor-led training, job aids, course outlines, quizzes, and facilitator guides using adult learning principles and aligning content with business and compliance needs.
- Deliver engaging training for new hires, cross-training, system updates, and process changes, tailoring delivery to the learner audience and ensuring learning objectives are met.
- Collect and analyze feedback, evaluation scores, and performance metrics to assess training impact.
- Recommend continuous improvements based on learning outcomes and performance assurance data.
- Partner with Document Control and subject matter experts to keep training content and SOPs current, accurate, and accessible.
- Help implement learning journeys and update curriculum maps.
- Lead training for projects involving new system rollouts, process enhancements, or compliance changes.
- Support training communication plans, launch strategies, and readiness assessments.
- Guide junior trainers, assist with onboarding new team members, and serve as a point of contact for training escalations.
- Help ensure consistent training delivery across locations and facilitators.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
