Technical Training Facilitator

Faria Education Group

1d•Remote

About The Position

As a Technical Training Facilitator, you will lead live, virtual-first training across three core software products, spending roughly 85% of your time delivering interactive workshops to client schools. Rather than walking through generic feature demonstrations, you will run true hands-on workshops using an "I do, we do, you do" approach so participants leave feeling confident and capable. You will read the room in real-time to adjust pacing and content dynamically, providing targeted follow-up to ensure every session serves as an exceptional first impression that drives long-term engagement. Additionally, you will help develop self-serve asynchronous training courses based on insights gathered from live sessions.

Requirements

Proven experience facilitating live workshops and interactive training in a virtual environment.
Strong instinct for interactive teaching ("I do, we do, you do") rather than relying on fixed scripts.
High virtual presence and active listening skills, with the ability to adjust pace based on audience feedback and dynamics.
Ability to quickly master three core software products and translate features into practical workflows.
Calmness and adaptability under pressure when navigating technical hiccups or unexpected questions.
Detail-oriented follow-through to transform session notes into tailored client recaps and next steps.
Ability to translate live training experiences into self-paced asynchronous course content.
Willingness to travel occasionally for onsite client sessions or company events (approx. 10–20% travel annually).

Nice To Haves

Experience delivering software or professional training specifically within K-12 or international school environments.
Familiarity with additional product areas or educational tech ecosystems.
Experience building or editing content on Learning Management Systems (LMS) or asynchronous learning platforms (e.g., Thinkific).
Proficiency in an additional language relevant to your region.

Responsibilities

Spend the majority of your time (approx. 85%) delivering engaging, virtual-first technical training sessions and workshops across three assigned products.
Conduct true hands-on workshops using an "I do, we do, you do" framework rather than standard product walkthroughs.
Read virtual room dynamics, including chat, energy, and questions, to dynamically adjust session pacing and delivery on the fly.
Adapt core training materials into customized learning experiences that fit the specific audience without losing essential structure.
Provide targeted post-session follow-ups, resources, and next steps based on specific attendee questions and identified learning gaps.
Flag organic opportunities for client schools to benefit from additional products, services, or professional learning as part of session follow-up.
Contribute to self-serve course platforms by transforming live session insights into self-paced online courses.
Partner with regional peers and the broader Educational Services team to ensure training connects seamlessly with overall client learning journeys.