Technical Training Instructor

Blanchard Machinery Company•Gaston, SC

2d•Onsite

About The Position

The Technical Training Instructor, under the direct supervision of the Technical Training Manager, develops and conducts training programs for Blanchard Machinery Co. employees and occasionally customers. Training covers the repair, installation, maintenance, programming, troubleshooting, diagnostics tooling, processes, methods, and operation of machinery and equipment, along with safety and topics that communicate the company’s Mission, Vision, and Values. The role delivers and administers classroom and lab training, assesses learning and training needs, creates technical training materials and performance reports, and maintains training records and certifications. It also supports technician career development, recruitment and training pathways, ThinkBIG and apprenticeship programs, and the BlanchardU online learning management system. The position requires work at designated sites and travel to customer locations as needed.

Requirements

Associate degree in a related field, such as Engineering, Education, or Business, or equivalent work experience.
Prefer five years of industry-related experience and/or training.
Leadership skills and ability to coach, mentor, and motivate a diverse team of trainers and technicians.
Excellent communication and presentation skills, including the ability to communicate technical information effectively to employees at all levels.
Proficiency in Microsoft Office and familiarity with Learning Management Systems (LMS).
Willingness to travel as needed to support training and recruitment efforts.
Valid driver's license with two or fewer moving violations in the past three years.
Ability to work inside and outside in heat, cold, wet, humid, dry, and arid conditions.
Ability to stand, stoop, squat, push, pull, twist, turn, climb, and lift up to 40 pounds unassisted.
Ability to maintain safety standards while working on the ground or at heights and accessing company and customer equipment.
Ability to see, read, and write to complete job responsibilities.
Ability to use a computer and other technology to complete job responsibilities.

Nice To Haves

Associate degree in a related field, such as Engineering, Education, or Business, or equivalent work experience.
Level 4 Technician or above, equating to Blanchard Machinery Co.’s Career Development Program.
Five years of industry-related experience and/or training.
Demonstrated knowledge of Caterpillar products, technology, and best practices.

Responsibilities

Contribute to a positive work environment and promote BMC’s vision, mission, and values.
Complete responsibilities safely and promote a safe and healthy work environment.
Deliver, schedule, and execute internal and external customer training.
Develop and deliver technical training programs on diagnosing, repairing, and maintaining Caterpillar equipment.
Observe participants in classroom and lab settings, answer questions, and determine additional activities to support learning.
Administer written and practical examinations to assess understanding and competency.
Create performance reports to evaluate learning.
Spend an expected 60–75% of available time facilitating or instructing.
Schedule and secure equipment, training aids, training locations, and classroom materials.
Assess the training needs of technicians and service personnel and create plans to address those needs.
Develop technical training materials, including manuals, presentations, and videos.
Maintain accurate training records and ensure required certifications are current.
Collaborate with departments such as sales and customer service to support technicians and service personnel in providing customer support.
Stay current with industry trends, emerging technology, and best practices in technical training and career development, and align the training program with industry standards and Caterpillar requirements.
Possess or obtain Caterpillar Instructor Accreditation within one year.
Work with the Technical Training Manager to develop and implement technician-retention strategies, including career development plans, performance management, and skill-enhancement opportunities.
Build and maintain relationships with local educational institutions, industry associations, and other organizations to support diesel technician recruitment and training.
Support ThinkBIG and apprenticeship programs, including recruitment and selection, training and academic schedules, and administrative oversight.
Coordinate student hiring and onboarding.
Act as a liaison between the dealership and ThinkBIG Programs, promote the program, and participate in diesel technician recruitment.
Assist with building and maintaining the BlanchardU LMS.
Assist with archiving technician training records.
Perform other duties as assigned.