Technical Trainer - Digital

Smiths Group • Edgewood, MD

14h

About The Position

The Technical Trainer (Digital Solutions) delivers operator and technical training to internal staff, service partners, and customers. The role reviews and improves training materials using Instructional Systems Design (ISD) methodologies and consults with Subject Matter Experts, Program Management, and other stakeholders to keep content current and responsive to customer needs. The trainer is expected to follow company practices and applicable Health, Safety, Environment (HSE), security, U.S. export control, and SSA government guidelines.

Training is delivered at customer sites and, when travel restrictions apply, to virtual audiences. After completing the internal training certification process, travel may reach 90% at peak times. Delivery methods include presentations, job aids, hands-on activities, breakout rooms, and end-of-course assessments. The role also performs Training Needs Analysis, collaborates with instructional designers and business stakeholders to create and revise materials, and participates in program reviews, technical interchange meetings, and design reviews.

The position requires a high degree of mechanical, electrical, and/or electronic understanding, along with the ability to explain and demonstrate tasks ranging from basic equipment operation to complex technical repairs and maintenance. The trainer demonstrates safety best practices and adapts instruction to students with varied knowledge and abilities. Duties and responsibilities may change as business needs evolve.

Requirements

• High school diploma or equivalent education level; a college degree is acceptable but not required.
• 3–5 years of training experience, ideally in industry and/or government settings.
• A high degree of mechanical, electrical, and/or electronic understanding.
• Ability to obtain and retain U.S. government security clearance.
• Excellent verbal and written communication skills for engaging with diverse groups, people, and cultures.
• Strong ownership of safety best practices, assigned tasks, and relationship building; ability to serve as a safety ambassador.
• Working knowledge of Linux and Python.
• Working knowledge of network protocols, TCP/IP models, diagnosis, and security.
• Ability to interpret equipment circuit diagrams, technical manuals, and field service bulletins.
• Ability to manually handle hand tools, power tools, test equipment, and components.
• Ability to lift items weighing up to 50 pounds unassisted.
• Ability to use hands to finger, handle, or feel; reach with hands and arms; and climb, balance, stoop, kneel, crouch, or crawl.
• Ability to demonstrate proper physical techniques for repairs and related tasks.
• Comfort with Microsoft 365 applications, including PowerPoint, Word, Excel, and MS Teams.
• Verbal and written fluency in English.

Nice To Haves

• Active certification from an accredited training certification institute, such as ATD, ACCET, or Langevin.
• Training experience in industry or government, including military, first responders, automation, aerospace, healthcare, or government contracting.
• Verbal and written fluency in Spanish, French, or Portuguese.

Responsibilities

• Deliver operator and technical training to internal staff, service partners, and customers at customer sites.
• Deliver virtual training using presentations and breakout rooms when travel restrictions prevent on-site training.
• Use presentations, digital job aids, hands-on activities, and end-of-course assessments in training delivery.
• Review and improve training materials using Instructional Systems Design methodologies.
• Monitor audience survey questions and use feedback to update processes and training materials.
• Explain and demonstrate safety best practices, including administrative controls, interaction with engineering controls, and proper use of Personal Protective Equipment.
• Teach tasks of varying complexity to students with different levels of knowledge and ability.
• Perform Training Needs Analysis to align customer needs with the training curriculum.
• Collaborate with Instructional Designers, Subject Matter Experts, Field Service, and Voice of Customer stakeholders to create and revise training materials.
• Participate in program reviews, technical interchange meetings, and design reviews, and explain how ISD applies to complex technical concepts.
• Follow applicable HSE, security, U.S. export control, and SSA government guidelines.
• Perform other duties as required by the business.

Benefits

• Career training and opportunities for local and global career growth.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexibility to choose from a wide range of benefits supporting health, wellbeing, financial, and lifestyle needs.
• Competitive Business Profit Plan.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED