Technical Trainer - Digital

Smiths Group•Edgewood, MD

1d•$93,215 - $139,822

About The Position

The Technical Trainer (Digital Solutions) delivers operator and technical training to internal staff, service partners, and customers. The role reviews and improves training materials using Instructional Systems Design (ISD) methodologies, collaborating with Subject Matter Experts, Program Management, Instructional Designers, Field Service, and other stakeholders to keep content current and aligned with customer needs. The trainer follows company practices and applicable requirements for health, safety, environment, security, U.S. export control, and SSA government guidelines. Training is delivered at customer sites and virtually, using presentations, job aids, hands-on activities, breakout rooms, and end-of-course assessments. Following internal training certification, travel may reach 90% during peak periods. The trainer explains and demonstrates tasks of varying complexity for learners with different levels of knowledge, from basic equipment operation to technical repair and reprogramming. The position also performs Training Needs Analysis and participates in program reviews, technical interchange meetings, and design reviews.

Requirements

High school diploma or equivalent minimum.
Three to five years of training experience, ideally in industry or government, such as military, first responders, automation, aerospace, healthcare, or government contracting.
High degree of mechanical, electrical, and/or electronic understanding.
Ability to obtain and retain U.S. government security clearance.
Excellent verbal and written communication skills for engaging diverse groups, people, and cultures.
Strong sense of ownership regarding safety best practices, assigned tasks, and relationship building.
Ability to serve as a safety ambassador to internal and external customers.
Working knowledge of Linux and Python.
Working knowledge of network protocols, TCP/IP models, diagnosis, and security.
Ability to interpret equipment circuit diagrams, technical manuals, and field service bulletins.
Ability to manually handle hand tools, power tools, test equipment, and components.
Ability to lift items weighing up to 50 pounds unassisted.
Ability to use hands to finger, handle, or feel; reach with hands and arms; and climb, balance, stoop, kneel, crouch, or crawl.
Ability to demonstrate proper physical techniques for repairs.
Comfort using Microsoft 365, including PowerPoint, Word, Excel, and MS Teams.
Fluency in spoken and written English.

Nice To Haves

An active certification from an accredited training certification institute, such as ATD, ACCET, or Langevin.
A college degree.
Fluency in spoken and written Spanish, French, or Portuguese.

Responsibilities

Deliver operator and technical training to internal staff, service partners, and customers at customer sites.
Deliver virtual training using presentations and breakout rooms when site travel is restricted.
Use presentations, soft-copy job aids, hands-on activities, and end-of-course assessments in training.
Monitor audience survey responses and use them to update training processes and materials.
Explain and demonstrate safety best practices, including administrative controls, engineering controls, and proper use of personal protective equipment.
Teach tasks with varying levels of complexity to learners with different knowledge and abilities, including equipment operation, computer reprogramming, and replacement of high-voltage X-ray emission sources.
Perform Training Needs Analysis to align customer needs with the training curriculum.
Collaborate with Instructional Designers to create and revise training materials using input from Subject Matter Experts, Field Service, and Voice of Customer.
Participate in program reviews, technical interchange meetings, and design reviews, and explain the application of ISD to complex technical concepts.
Adhere to health, safety, environment, security, U.S. export control, and SSA government guidelines.
Perform other duties as required by the business.