Technical Trainer II, Digital Risk Protection

Infoblox

6d•Remote

About The Position

Infoblox is hiring a Technical Trainer II, Digital Risk Protection, for its Education Development, Delivery and Operations team in Brazil. The role reports to the Director, Education Development, Delivery and Operations. The trainer delivers practical, engaging technical learning experiences to customers, partners, and internal teams, helping them understand and apply Infoblox’s Digital Risk Protection capabilities. The work supports adoption of solutions for identifying and disrupting external threats such as brand abuse, phishing, impersonation, fraud, and credential exposure. The position collaborates with Education, Product, Customer Success, Support, Sales, and subject matter experts to translate complex cybersecurity concepts into learner-centered training. It uses learner data, automation, learning technologies, and approved AI-assisted tools to improve preparation, engagement, and program effectiveness while protecting confidential information and validating accuracy. Within the first six months, the trainer is expected to independently deliver approved training in live and virtual formats, build cross-functional relationships, provide feedback on learning materials and delivery, and establish reliable practices for tracking learner feedback and training metrics. Within one year, the trainer is expected to contribute course and resource improvements, use learner insights to improve effectiveness, serve as a trusted technical resource, and support expansion and standardization of enablement across regions and delivery channels.

Requirements

Typically 3–5 years of related experience with a bachelor’s degree, 3 years with a master’s degree, or equivalent work experience.
Experience delivering technical, cybersecurity, software, or product training to customers, partners, employees, or other professional audiences.
Knowledge of cybersecurity concepts, external threat intelligence, Digital Risk Protection, brand protection, phishing, fraud, impersonation, or credential exposure.
Proficiency with technical presentation, virtual delivery, collaboration, and learning tools, including Microsoft 365, Microsoft Teams, PowerPoint, and an LMS.
Understanding of adult learning principles, learner engagement techniques, and methods for evaluating knowledge and training effectiveness.
Ability to communicate complex technical concepts clearly in English and Portuguese.
Ability to adapt delivery to different audiences, learning styles, cultures, and levels of technical experience.
Experience using data, feedback, or reporting to improve training content and delivery.
Familiarity with generative AI and automation tools for productivity, content development, analytics, or decision support, and judgment to validate outputs and use them responsibly.

Nice To Haves

Technical certifications in cybersecurity, networking, cloud, or a related field.

Responsibilities

Deliver live and virtual technical training for customers, partners, and internal teams using approved Digital Risk Protection content and learning objectives.
Adapt examples, demonstrations, activities, and delivery approaches for different audiences, skill levels, and regional needs.
Explain Digital Risk Protection concepts, workflows, use cases, and operational processes clearly and practically.
Demonstrate Infoblox and Axur capabilities, including external threat discovery, threat validation, monitoring, disruption, and reporting workflows.
Assess learner understanding using discussions, demonstrations, exercises, labs, quizzes, and other appropriate methods.
Collect, analyze, and report learner feedback, attendance, assessment results, and training effectiveness metrics.
Collaborate with subject matter experts and teams across Education, Product, Customer Success, Support, and Sales to improve course content and learning experiences.
Maintain current knowledge of Digital Risk Protection, external threat intelligence, cybersecurity trends, product releases, and industry practices.
Use approved AI-assisted tools to draft agendas, training examples, knowledge checks, summaries, and facilitator resources, validating accuracy and protecting confidential information.
Apply automation, analytics, and learning technologies to streamline preparation, identify learner trends, and improve training outcomes.
Provide actionable feedback on course materials, learner needs, product changes, and delivery effectiveness.
Contribute updates to courses, demonstrations, labs, assessments, and facilitator resources, and support expansion and standardization of enablement across regions and delivery channels.