Technical Trainer
About The Position
The MS365 Technical Trainer Specialist will lead the development and delivery of technical training programs focused on Microsoft 365 applications and collaboration tools, including Teams, OneDrive, and SharePoint. The role involves assessing training needs, designing curriculum and training materials, facilitating instruction, evaluating program effectiveness, and improving programs over time. The trainer also mentors and coaches instructors, keeps current with Microsoft 365 updates and roadmap changes, and provides end-user support and guidance. This is a fully onsite position in Lawrenceville, Georgia, five days per week.
Requirements
- Microsoft Certified Trainer (MCT) certification.
- At least 3 years of relevant professional experience.
- At least 5 years of hands-on experience supporting, administering, or training users on Microsoft 365 applications, including Teams, SharePoint, and OneDrive.
- At least 3 years of experience designing and delivering technical training programs, including classroom, virtual, and workshop-based instruction.
- At least 3 years of experience in a customer-facing training, change management, or consulting environment.
- Must be local to Lawrenceville, Georgia, and willing to work onsite five days per week.
- Strong working knowledge of Microsoft 365 applications and cloud services.
- Excellent presentation, facilitation, communication, organizational, interpersonal, and time-management skills.
- Ability to simplify complex technical concepts and communicate them effectively.
- Proficiency with Microsoft Office applications and related productivity tools.
- Strong customer service and stakeholder engagement skills.
- Ability to work independently and manage competing priorities.
- Exceptional attention to detail.
Nice To Haves
- CTT+ (Certified Technical Trainer) certification.
- Degree in Information Technology or a related field.
- Experience developing, implementing, and evaluating training programs.
- Familiarity with Windows 11, Microsoft Edge, iOS, Android, and SharePoint Online.
- Proven ability to plan, coordinate, and lead training initiatives.
Responsibilities
- Develop and deliver technical training programs focused on Microsoft 365 applications and services.
- Assess training needs and design curriculum and materials aligned with organizational needs.
- Conduct instructor-led training sessions, webinars, and workshops.
- Evaluate training effectiveness and implement continuous improvements.
- Mentor and coach other instructors on Microsoft 365 topics and delivery methods.
- Stay current on Microsoft 365 updates, features, and roadmap changes.
- Provide end-user support and guidance related to Microsoft 365 applications.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary Life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
