Technical Trainer

STACK Infrastructure • Santa Teresa, NM

1d • $109,000 - $121,000 • Onsite

About The Position

STACK Infrastructure is seeking a Technical Trainer to deliver and manage technical training programs for Critical Operators at a large, multi-phase data center campus in Santa Teresa, New Mexico. The role prepares technicians to operate mission-critical systems safely and effectively in a highly technical, high-reliability environment. The trainer partners with an Instructional Designer to develop and refine curriculum, and delivers classroom, virtual, hands-on, and simulation-based instruction. Training should progress learners from foundational knowledge to operational competence, drawing on internal learning paths and third-party resources tailored to the campus’s systems and operating requirements.

The trainer helps shape training labs, equipment, and learning environments; gathers current technical information from Operations, Engineering, Controls, and Commissioning teams; and participates in equipment walkdowns to improve system familiarity and training content. The role assesses and documents learner performance, maintains accurate records and compliance documentation in the LMS, evaluates training effectiveness, and supports technicians as they transition into active operations. The position may require domestic travel of up to 30% for training delivery and site support. Applicants must be eligible to work in the United States and pass comprehensive background and drug screening.

Requirements

• Bachelor’s degree in engineering, technical education, or a related field, or equivalent hands-on technical experience.
• At least 5 years of experience delivering technical training or managing structured learning programs in mission-critical, industrial, or technical environments.
• Experience in Critical Operations, Commissioning, Controls, data centers, or other mission-critical environments.
• Hands-on experience with electrical and mechanical systems, such as UPS systems, generators, switchgear, power distribution, and HVAC equipment.
• Strong facilitation and presentation skills for classroom and virtual training.
• Ability to write and train on SOPs, MOPs, and EOPs, and to read and interpret engineering documentation, including one-lines, Sequences of Operation, equipment submittals, and commissioning scripts.
• Ability to work onsite in active construction and commissioning environments to gather information for training development.
• Ability to train people with no prior technical experience and build structured learning progressions toward operational readiness.
• Experience contributing technical content for e-learning and collaborating with instructional designers.
• Excellent communication, coaching, organizational, and interpersonal skills; ability to engage audiences with varied learning styles and interact effectively with entry-level employees and executives.
• Commitment to safety, accuracy, and continuous improvement.
• Proficiency with the full Microsoft Office Suite.
• Must be eligible to work in the United States.
• Must pass comprehensive background and drug screening.

Nice To Haves

• Experience using LMS platforms.
• Experience as a Facility Manager, Chief Engineer, or Critical Operations Manager.

Responsibilities

• Deliver technical training for Critical Operators through in-person and virtual formats, using internal and third-party content and methods.
• Conduct hands-on demonstrations and simulations involving electrical, mechanical, controls, monitoring, and safety systems.
• Contribute to the development of training labs, equipment, and learning environments.
• Assess and document learners’ ability to apply concepts safely and confidently.
• Partner with the Instructional Designer to develop structured instructor-led and e-learning programs, provide technical content and learning objectives, and continuously improve curriculum.
• Update course materials as procedures evolve or incidents indicate a need for revised or new content.
• Work with stakeholders to align training with operational needs and readiness timelines.
• Participate in equipment walkdowns and use observations to refine training content and prepare technicians for system handoff.
• Gather technical information from Operations, Engineering, Controls, and Commissioning teams to ensure training reflects current systems and procedures.
• Evaluate training effectiveness through assessments, learner feedback, and performance trends.
• Document skill attainment and maintain training records, certifications, and compliance documentation in the LMS.
• Mentor and support technicians transitioning from training into active operations.
• Stay current with industry trends, safety standards, and mission-critical technologies.
• Support onboarding and upskilling initiatives for new and experienced staff.

Benefits

• Healthcare, dental care, vision insurance, life insurance, paid time off, and paid leave programs.
• Medical, dental, and vision insurance.
• 401K program.
• Flexible spending accounts.
• Cell phone subsidy.
• Peer-to-peer recognition and rewards programs.
• Company events, game nights, happy hours, and barbecues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level