Technical Trainer - Legal AI

NetDocuments•Lehi, UT

2h•$90,000 - $100,000

About The Position

NetDocuments is seeking a Technical Trainer to deliver comprehensive product and implementation program training to Customer Success, with a growing emphasis on AI capabilities and legal-specific workflows. The role will help customers understand and apply NetDocuments solutions in legal, compliance, and professional services environments. It requires technical training expertise and an understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments. The position reports to the Senior Manager of AI Success Operations. The Technical Trainer will facilitate virtual and onsite training across global time zones, develop and improve course materials with the Partner Enablement team, and support learners through personalized coaching and learning journeys. The role also serves as a customer liaison during implementation, coordinating with internal teams to address issues and represent customer needs. The trainer will keep training current with NetDocuments AI capabilities and legal technology trends, present to customers and internal stakeholders, and support retention and training-delivery outcomes.

Requirements

At least 3 years of proven experience as a technical trainer or in a technical enablement role.
Experience using and training AI tools such as Copilot, Claude, and ChatGPT.
Strong presentation skills and comfort delivering training to diverse audiences, including legal professionals.
Familiarity with modern learning tools and training techniques, including LMS platforms, video modules, and performance-based assessment.
Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector.
Awareness of legal technology AI tools, such as document summarization, smart search, clause extraction, and redlining automation, and enthusiasm for staying current with their real-world use.
Ability to work independently in a fast-paced, evolving SaaS environment.
Understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation.
Ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments.
Learner-first mindset, balancing clarity, empathy, and impact in training sessions.
Skills in knowledge transfer and curriculum development, with attention to legal relevance and customer success.

Nice To Haves

Direct experience working in, consulting for, or training legal professionals in law firms, legal operations, or corporate legal teams.
Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services.
Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners.

Responsibilities

Facilitate multi-day virtual and onsite training programs across global time zones using legal-industry contextual examples.
Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices.
Ensure program follow-through and completion through personalized support, coaching, and learning journeys.
Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training relevant and practical.
Act as a customer liaison, coordinating across internal teams to resolve issues, represent customer needs, and ensure aligned support throughout implementation.
Present to customers and internal stakeholders in meetings, project updates, and briefings.
Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.