Technical Trainer and Help Desk Specialist

The Stevens & Lee Companies • Reading, PA

2d • Onsite

About The Position

Stevens & Lee is seeking a Technical Trainer & Project Specialist to join our Information Systems (IS) team. This unique role blends hands-on technical training with meaningful project involvement – delivering engaging, practical training on firm-supported software while also supporting IS initiatives that improve systems, workflows, and user adoption across the firm. The position reports to the Training & Development Manager and works closely with the IS Department. This position is based in the Reading, PA office. We are seeking candidates who are highly organized, effective communicators, and comfortable translating technical concepts into clear, usable guidance for a wide range of users. Because this position requires regular travel to our regional offices, a reliable vehicle is essential. The ideal candidate will be eager to learn and ready to embrace the following responsibilities:

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in technical training, IT support, project coordination, or a related role.
• Strong working knowledge of Microsoft 365 applications and collaborative tools.
• Excellent written and verbal communication skills.
• Demonstrated ability to explain technical concepts in clear, practical terms.
• Strong organizational skills with attention to detail.
• Experience working with diverse audiences in a professional environment.
• Excellent communication skills with the ability to engage effectively with both technical and non-technical staff at all levels.
• Strong presentation and facilitation skills, with the ability to deliver clear, engaging, and effective training sessions.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and work independently with minimal supervision.
• Calm, adaptable, and responsive under pressure, with the ability to meet deadlines and adjust to shifting priorities.
• Collaborative, energetic team player with a proactive approach to problem-solving.
• Willingness to travel regularly to regional offices as required.

Responsibilities

• Plan, develop, and deliver instructor-led and virtual training on firm-supported technologies, including onboarding sessions, refresher trainings, and targeted skill-based workshops.
• Create and maintain clear, user-friendly training materials such as presentations, quick-reference guides, and recorded content to support ongoing learning and adoption.
• Adapt training content and delivery for diverse audiences, including attorneys, professionals, and staff, with varying levels of technical experience.
• Assist with tracking training attendance, completion, and related compliance requirements.
• Gather user feedback and observations to help improve training effectiveness, project outcomes, and overall technology adoption.
• Support IS projects by assisting with project planning, scheduling, task tracking and follow-ups, user communication, and change readiness efforts.
• Participate in the after-hours on-call support rotation to provide timely assistance outside of standard business hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level