Help Desk Specialist
About The Position
The Help Desk Specialist is the first point of contact for employees needing assistance with Otter Tail Power’s IT systems. This role provides front-line technical support by responding to user requests, troubleshooting and resolving basic technology issues, managing user accounts and access, and supporting end-user training. The position partners with Tier 2 IT support on more complex issues and ensures all incidents are properly documented and resolved. This role plays a key part in delivering reliable, secure systems and outstanding customer service.
Requirements
- At least two years of relevant technical experience
- Strong IT knowledge
- Critical-thinking skills
- Ability to clearly document issues and solutions
- Excellent communication skills
- Strong organization and time-management abilities
- Flexibility to work independently or as part of a team
- Strong work ethic
- Desire to learn
Nice To Haves
- Associate degree or certificate in information technology or a related field
Responsibilities
- Provides front-line technical support by responding to user requests
- Troubleshooting and resolving basic technology issues
- Managing user accounts and access
- Supporting end-user training
- Partners with Tier 2 IT support on more complex issues
- Ensures all incidents are properly documented and resolved
Benefits
- Competitive wage & benefit package
- Incentive plans
- Employee Stock Ownership options
- Retirement Savings Fund with employer match
- Health, disability and life insurance plan options
- Training and development opportunities each year
- Education reimbursement
- Leadership development programs
- Access to an a la carte online leadership course catalog
- Mentorship from current leaders
- Mental health support from the experts at SupportLinc
- Competitive vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
