Help Desk Specialist

P1FCU • Lewiston, ID

1d • Onsite

About The Position

This role provides first-line and single point-of-contact technical support to employees, addressing a variety of issues over the phone, email, or on-site. The specialist is responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, peripherals, telephony, and network connectivity. The position also involves overseeing the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices, ensuring network connectivity, and administering all equipment, hardware, and software upgrades. Key responsibilities include managing security solutions like firewalls, anti-virus, and intrusion detection systems, as well as managing servers (e-mail, print, backup) and their associated operating systems and software. The role also involves conducting research on network products, practicing network asset management, performing server and security audits, system backups and recovery, and administering end-user accounts, permissions, and access rights. Compliance with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control, is also required.

Requirements

• Demonstrated technical competence with PC hardware and accessories
• Proficiency to multi-task several items at once
• A significant level of trust, credibility and diplomacy is required
• Ability to engage in in-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature
• Ability to motivate, influence, educate and/or advise others on matters of significance
• Ability to perform job functions independently and work effectively either on own or as part of a team
• Ability to plan and direct the work activities of self and others
• Ability to read and carry out various written instructions and follow oral instructions
• Ability to speak clearly and deliver information in a logical and understandable sequence
• Ability to perform complex mathematical calculations with extreme accuracy
• Ability to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
• Ability to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
• Ability to effectively handle multiple, simultaneous, and changing priorities
• Ability to exercise highest level of discretion on both internal and external confidential matters

Responsibilities

• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Ensure network connectivity of all workstations and administers all equipment, hardware and software upgrades.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Manage servers, including e-mail, print, and backup servers and their associated operating systems and software.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Performs server and security audits as well as system backups and recovery.
• Administer and maintain end user accounts, permissions, and access rights.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees