Help Desk Specialist

Blain's Farm & Fleet • Janesville, WI

11h • $24 - $28

About The Position

The Help Desk Specialist provides technical support and assistance to end-users experiencing issues with hardware, software, or IT services. This role involves troubleshooting problems, resolving technical issues, and ensuring a high level of customer satisfaction. The Help Desk Specialist serves as the first point of contact for IT support requests and works to resolve issues efficiently while maintaining clear communication with users.

Requirements

• Associate’s degree in information technology, Computer Science, or a related field
• 1 to 3 years of experience in a technical support or help desk role
• Basic knowledge of network fundamentals (e.g., IP addressing, DHCP, DNS) and troubleshooting connectivity issues
• Knowledge of best practices in customer service and communication techniques
• Knowledge of computer systems, software applications, and basic networking

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• End-User Tech Support (In-person, On-Phone, or Remote)
• User Account Management
• Detection of potential major Incidents and Problems
• Patch Management
• Software Installation
• Document and track support requests and resolutions using a ticketing system
• Escalate complex issues to higher-level support or specialized teams when necessary
• Direct unresolved issues to the next level of support personnel and collaborate with cross functions to find solutions
• Maintain accurate records of user interactions and support activities
• Help to create appropriate technical documentation, manuals, and best practices through the entire technical support process
• Follow up with users to ensure issues are resolved and satisfaction is achieved

Benefits

• Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• 401(K) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree