Help Desk Specialist
About The Position
The Squires Group is seeking a Help Desk Specialist to support an enterprise IT Service Desk within a government‑focused environment. This role serves as the primary point of contact for end users, providing technical support related to hardware, software, and system issues. The ideal candidate will bring strong customer service skills and hands‑on experience supporting corporate end‑user technology. This is a full‑time, hybrid position based in Fairfax, VA. Per contract requirements, candidates must be U.S. Citizens and eligible for a Secret Security Clearance. Preference is given to candidates who currently hold an active Secret Clearance.
Requirements
- 3–5 years of experience in IT help desk, service desk, or end‑user support roles
- Strong experience supporting Windows 10/11 environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Hands‑on experience imaging and configuring devices using Endpoint Manager, Intune, and Azure AD
- Familiarity with a wide range of hardware including laptops, desktops, servers, printers, monitors, and peripherals
- Experience using ITSM/service desk ticketing platforms such as ServiceNow
- Excellent customer service, communication, and time‑management skills
- Strong troubleshooting skills with a proactive, problem‑solving mindset
- Per contract requirements, candidates must be U.S. Citizens and eligible for a Secret Security Clearance.
Nice To Haves
- Experience supporting federal civilian or Department of Defense personnel preferred
- Preference is given to candidates who currently hold an active Secret Clearance.
Responsibilities
- Provide first‑level technical support to end users via phone, in‑person, and remote channels
- Install, configure, maintain, and upgrade desktop and laptop hardware, peripherals, and software
- Troubleshoot and resolve hardware, software, network, and access issues
- Perform new‑hire IT onboarding, including workstation setup and basic user training
- Support general business technology including user accounts, passwords, printers, conference rooms, wired/wireless networks, and mobile devices
- Assist in maintaining network and endpoint security, including email and antivirus administration
- Document issues, resolutions, and status updates using a service desk ticketing system
- Communicate progress and resolution details to users and IT leadership
- Recommend system, documentation, or training improvements to address recurring issues
Benefits
- Benefits package includes PTO, health, vision, and dental coverage, 401K with some company match, Wellness program, FSA, EAP, and more!
- Check out our Referral Program!The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
