Help Desk Specialist

CINCINNATI ASSOCIATION FOR THE BLIND • Cincinnati, OH

3d • Onsite

About The Position

Handles Tier 1 and Tier 2 issues, requiring a deeper understanding of networking, system administration, and advanced troubleshooting. This role is ideal for a problem-solver who enjoys technical "detective work" and providing a high-quality user experience.

Requirements

• Minimum of an associate’s degree in computer science or related field, or equivalent experience.
• 2 years of experience in a Helpdesk-related role.
• Proficient with the Microsoft Office suite of applications.
• Proficient with Windows 10 and later.
• Ability to troubleshoot and repair computers and other hardware devices.
• Ability to prioritize and multi-task.
• Excellent customer service and the ability to teach.

Nice To Haves

• Technical training or certifications a plus.

Responsibilities

• Advanced Troubleshooting: Resolve complex hardware, software, and network issues
• System Maintenance: Assist in the administration of active directory, cloud environments (O365/Azure/AWS), and endpoint management systems.
• Incident Root Cause Analysis: Identify patterns in recurring technical issues and work with the IT team to implement long-term solutions.
• Documentation: Create and update internal knowledge base articles and "Standard Operating Procedures" (SOPs)
• Hardware Deployment: Oversee the configuration, imaging, and deployment of workstations, mobile devices, and peripherals.
• Meeting room setup: Setup audio/visual equipment for meetings and be available to ensure meetings with remote attendees are run smoothly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees