Help Desk Specialist

Sev1 Tech•Suitland, MD

6d•$24 - $26•Onsite

About The Position

ERT is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This is an on-site position requiring 12 hour shifts (6 a.m. - 6 p.m. and 6 p.m. to 6 a.m.) on a rotating basis. This is not a technical help desk role. Help Desk Specialists work with network teams and management to provide detailed reporting and updates on various aspects of the satellite systems. Duties include but are not limited to: Identify anomalies and have strong attention to detail Track & report Satellite data anomalies via NOAA's ticketing system and assign them to the proper team. Create tickets and provide meticulous notes of activities performed Answer phone calls and provide support to internal and external customers Address and resolve tickets submitted via the Help Desk email. Attend weekly meetings, with participation, and provide feedback to Management Identify, research, and report on unresolved data type inquiry issues Document, track, and monitor problems to ensure a timely resolution Effectively collaborate with AI-Assistant tools such as Google Gemini Onsite training and certification will be provided on specific systems used to perform this role The hourly rate for this position is approximately $24 - 26/hr. Work will be completed on-site at NSOF in Suitland, MD. Founded in 1993, ERT’s comprehensive, data-driven science, engineering, and technology solutions solve high-profile and critical Federal Earth and space mission challenges, preserve lives and property, and sustain and enhance national and economic security. In early 2026, ERT acquired Sev1Tech, expanding ERT’s ability to offer secure, mission-aligned digital solutions to support modernization, resilience and operational effectiveness for government customers operating in highly regulated mission environments. ERT and Sev1Tech together become a fully-diversified engineering and federal technology solutions firm with broad reach into space, civilian, and defense markets. For questions or to submit a referral, please contact [email protected] . ERT considers several factors when extending an offer of employment, including the location, scope, and associated responsibilities of the specific position, as well as a candidate’s work experience, education/training, and key skills. ERT is VEVRAA Federal Contractor and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Requirements

AA in computer science, related discipline, or equivalent
0-2+ years’ experience in a relevant professional position
Must be detail-oriented, organized, and timely
Ability to work well independently and within the team framework created by management to work with team members on assigned projects
Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF
Proficiency with ticketing software
Ability to multitask within different software platforms in a virtual environment
Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

Nice To Haves

CompTIA A+ certification preferred, but not required

Responsibilities

Identify anomalies and have strong attention to detail
Track & report Satellite data anomalies via NOAA's ticketing system and assign them to the proper team.
Create tickets and provide meticulous notes of activities performed
Answer phone calls and provide support to internal and external customers
Address and resolve tickets submitted via the Help Desk email.
Attend weekly meetings, with participation, and provide feedback to Management
Identify, research, and report on unresolved data type inquiry issues
Document, track, and monitor problems to ensure a timely resolution
Effectively collaborate with AI-Assistant tools such as Google Gemini

Benefits

Medical, Rx, Dental, and Vision Insurance
401(k) retirement plan with company-matching
11 Paid Federal Government Holidays
Paid Time Off (PTO)
Basic Life & Supplemental Life
Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Employee assistance program (EAP)
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Professional Membership Reimbursement
Employee Referral Program
Competitive compensation plan
Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance
Publication and Conference Presentation Awards with bonuses