Help Desk Specialist

BHDP Architecture • Cincinnati, OH

6d

About The Position

Since 1937, BHDP has designed intelligent and innovative spaces for some of the most recognizable corporations, universities, and retailers in the world. In fact, you can’t help but notice this passion for place, for experience, and for inspiration when viewing our portfolio of work. With offices in Cincinnati and Columbus, OH and Charlotte and Raleigh, NC, BHDP has created a nationally recognized practice focused on delivering strategic results for our clients.

Position Purpose: The primary responsibility of this position is to provide internal technical assistance and support to the firm with computer systems, hardware, or software issues.

Specific Demands of Position: Special projects may run outside of normal business hours.

Requirements

• 1-3 years of technology and support experience
• Customer Focus
• Communicates Effectively
• General support and troubleshooting for both Windows and Mac operating systems.
• Basic knowledge of Office 365
• General hardware and software support, including setup, maintenance, and troubleshooting.
• Understanding of networking basics, configuration, and network troubleshooting.

Responsibilities

• Support the firm with continuous and efficient technology service delivery by monitoring and responding to service requests and incidents, within a defined expectation.
• Deliver proactive communication and education to BHDP staff related to technology services.
• Coordinate technology training for new employees.
• Repair and replace equipment as needed.
• Configure, deploy and maintain all company owned end user devices, including but not limited to: laptops, desktops, and peripherals.
• Deliver technology support during business hours and provide technology support after hours.
• Support the onboarding and off boarding of employees including assignment or removal of security, hardware, software and peripherals.
• Procure and deploy new hardware and software.
• Perform application upgrades in accordance with recommendations.
• Coordinate technology for employee moves and new office setup.
• Support technology process improvements to further improve the firm.
• Research and test new technology that aligns with business needs.

Benefits

• Our comprehensive benefits package includes a competitive salary, medical, dental, vision, disability, flexible spending accounts, paid holidays, and paid time off.
• We also offer a 401(k) with a yearly company match contribution and a yearly Incentive Compensation pay-out that aligns with our commitment to rewarding our high-performing professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed