Help Desk Specialist

TEKsystems•Saint Paul, MN

3d•Onsite

About The Position

The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. The role involves installing, maintaining, and upgrading computer hardware and software, providing support on various devices and operating systems, and supporting cloud-based solutions like Office 365. Responsibilities also include monitoring system status, tracking and documenting issues, maintaining inventory, following safe work practices, and communicating with staff and other support resources. Additionally, the role requires coordination with project managers for IT requirements, creating and maintaining documentation, providing user training, and managing network infrastructure.

Requirements

High school diploma or equivalent.
3+ years of experience or equivalent combination of education and experience.
Windows Operating Systems and iOS experience.
Experience with Microsoft Office and Office 365 applications/services
High proficiency in technology, systems, tools and applications.
Maintain a high degree of confidentiality.
Strong customer service skills.
Excellent planning and organizational skills.
Ability to work independently.
Strong attention to detail and problem solving.
Strong verbal, written and interpersonal communication skills.
Willingness to learn and use training options when available.
mobile device management
password resets
imaging
Troubleshooting
Help desk

Responsibilities

Install, maintain, and upgrade computer hardware and software.
Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc.
Provide support on Windows and iOS based applications.
Support cloud-based solutions (i.e. Office 365).
Monitor status of systems and applications – responding to reported events and issues.
Track and document support issues and projects.
Maintain inventory and document systems, and applications.
Follow safe work practices and accident prevention procedures.
Communicate directly and indirectly with staff and other support resources.
Other duties as assigned.
Coordinate with project managers and other on-site teams to ensure that IT requirements are met for various job site initiatives.
Create and maintain clear documentation for installed systems, configurations, and troubleshooting processes.
Maintain records of equipment warranties, licenses, and other necessary documentation related to IT assets.
Provide training to end users on new software, systems, or equipment as necessary.
Maintenance of on-site network infrastructure and network performance.
Document control and management of SharePoint structure, permissions, and assisting with downloading construction documents and managing versions/revisions of drawings and specifications.