Help Desk Specialist

Otter Tail Corporation • Fergus Falls, MN

5d

About The Position

The Help Desk Specialist is the first point of contact for employees needing assistance with Otter Tail Power’s IT systems. This role provides front‑line technical support by responding to user requests, troubleshooting and resolving basic technology issues, managing user accounts and access, and supporting end‑user training. The position partners with Tier 2 IT support on more complex issues and ensures all incidents are properly documented and resolved. This role plays a key part in delivering reliable, secure systems and outstanding customer service.

Requirements

• At least two years of relevant technical experience.
• Strong IT knowledge.
• Critical-thinking skills.
• Ability to clearly document issues and solutions.
• Excellent communication skills.
• Strong organization and time-management abilities.
• Flexibility to work independently or as part of a team.
• Strong work ethic.
• Desire to learn.

Nice To Haves

• Associate degree or certificate in information technology or a related field.

Responsibilities

• Respond to user requests for IT assistance.
• Troubleshoot and resolve basic technology issues.
• Manage user accounts and access.
• Support end-user training.
• Partner with Tier 2 IT support on more complex issues.
• Ensure all incidents are properly documented and resolved.

Benefits

• Competitive wage & benefit package
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Training and development opportunities each year
• Education reimbursement
• Leadership development programs
• Access to an a la carte online leadership course catalog
• Mentorship from current leaders
• Mental health support
• Competitive vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree